Charissa Martin
Salem,OR
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
11
11
years of professional experience
Work History
Server\Bartender
Chiras Resturant and Catering
03.2023 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Sales Manager
Serenity Oxygen Bar
12.2013 - 02.2023
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Expanded customer base through cold calling, networking, and relationship building.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to team objectives in fast-paced environment.
Education
High School Diploma -
Chaparral High School
Las Vegas, NV06-2005
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Cleanliness standards
- Team collaboration
- Sales expertise
- Guest relations management
- Multitasking and organization
Timeline
Server\Bartender
Chiras Resturant and Catering
03.2023 - Current
Sales Manager
Serenity Oxygen Bar
12.2013 - 02.2023
High School Diploma -
Chaparral High School
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