Charissa Pound
VIENNA,VA
Summary
Proven to excel in high-pressure environments, I leveraged adaptability and teamwork at American Airlines to enhance passenger satisfaction and safety. At Navy Federal, I mastered document management and customer service, significantly improving data privacy and client engagement. My multifaceted skill set drives results, meeting employer needs with precision and efficiency.
Overview
37
37
years of professional experience
Work History
Security Receptionist
Navy Federal Credit Union
09.2018 - Current
- Supported security team by answering phone calls and emails, scheduling appointments, and managing calendars.
- Promoted a positive work culture among employees and members through effective teamwork and clear communication channels.
- Safeguarded confidential information with adherence to data privacy regulations during visitor registration processes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Financial Advisor Coordinator
Navy Federal Financial Group
11.2015 - 09.2018
- Facilitated new client onboarding process and investment account setup.
- Monitored front areas so that questions could be promptly addressed.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Oversaw appointment scheduling and itinerary coordination for financial advisors on headquarters campus.
Flight Attendant
American Airlines
06.1987 - 05.2014
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Education
Bachelor of Science - Psychology
Western Washington University
Bellingham, WA12.1986
Skills
- Document Management
- Adaptability and Flexibility
- Teamwork and Collaboration
- Customer Service
- Problem-solving abilities
- Multitasking
- Time management abilities
Timeline
Security Receptionist
Navy Federal Credit Union
09.2018 - Current
Financial Advisor Coordinator
Navy Federal Financial Group
11.2015 - 09.2018
Flight Attendant
American Airlines
06.1987 - 05.2014
Bachelor of Science - Psychology
Western Washington University
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