Charissa Pulgarin
Mesquite,TX
Overview
15
15
years of professional experience
1
1
Certification
Work History
Permit Technician
City of Desoto
Desoto, Texas
10.2022 - Current
- Developed and strengthened productive working relationships with permitting and regulatory agencies, vendors and local community.
- Provided technical assistance to customers on various aspects of the permitting process.
- Maintained records of all issued permits, fees collected, inspections conducted.
- Assisted customers in obtaining permits and other regulatory approvals.
- Answered customer inquiries about permit requirements over the phone or by email.
- Processed permit applications using established procedures.
Court Clerk
Town of Sunnyvale
Sunnyvale, TX
06.2021 - 10.2022
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Supported courtroom operations during trials, ensuring all parties had necessary materials and equipment for smooth proceedings.
- Assisted court in scheduling hearings, meetings and other events to support seamless operations.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Reviewed court documents to process subpoenas, motions and pleadings.
Certified Senior Permit Tech
City of Mesquite
Mesquite, TX
06.2016 - 06.2021
- Reviewed permits while handling customer interactions.
- Processed open records request, processed monthly reports.
- Provided exceptional customer service by assisting applicants in navigating the permitting process, answering questions, and offering solutions to potential issues.
- Handled large volumes of incoming inquiries via phone calls, emails, or walk-in appointments professionally while managing competing demands on time effectively.
- Developed strong relationships with contractors, architects, engineers, property owners ensuring smooth workflows throughout the permit process.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
Secretary
City of Mesquite Fire Dept
Mesquite, TX
12.2010 - 06.2016
- Collaborated with Fire Marshall to manage permits and schedule inspections.
- Maintained electronic filing systems and categorized documents.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Education
High school diploma -
North Mesquite High School
Mesquite, TX05.2004
Skills
- Administrative Experience
- Clerical Experience
- Multi-line Phone Systems
- Typing
- Phone Etiquette
- Office Administration
- Front Desk
Certification
ICC Certified Permit Technician
Timeline
Permit Technician
City of Desoto
10.2022 - Current
Court Clerk
Town of Sunnyvale
06.2021 - 10.2022
Certified Senior Permit Tech
City of Mesquite
06.2016 - 06.2021
Secretary
City of Mesquite Fire Dept
12.2010 - 06.2016
High school diploma -
North Mesquite High School