Desiree Madera-Conley
Ocala,FL
Summary
Resourceful professional with extensive experience managing multiple departments single-handedly while pioneering new protocols and procedures. Excel in optimizing efficiency and productivity across diverse organizational functions. Demonstrated ability to handle heavy workloads effectively, maintaining a high standard of performance even under pressure. Proven track record of thriving in fast-paced environments while delivering exceptional results. Eager to leverage dynamic skills and leadership acumen in a growth-oriented setting.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Permit Technician
City of Ocala
Ocala, FL
06.2024 - Current
- Manage all online permit applications by reviewing submissions for accuracy, ensuring compliance with city regulations, and processing approvals efficiently.
- Serve as the primary point of contact for permit inquiries, handling a high volume of emails, phone calls, and in-person customer interactions.
- Assist applicants in the office with submitting permit applications, explaining requirements, and answering complex permitting questions.
- Oversee the issuance of Certificates of Occupancy (COs) by coordinating final inspections, addressing outstanding items, and ensuring compliance with all regulatory requirements.
- Train and mentor new employees, providing hands-on guidance in permitting procedures, software systems, and customer service best practices.
- Support and assist current team members, answering process-related questions and troubleshooting issues to maintain workflow efficiency.
- Continuously improve processing times and accuracy, proactively identifying and resolving permit-related challenges.
Medical Assistant
Orthopeadic Specialty Care
Ocala , FL
09.2021 - 06.2024
- Played a pivotal role in overseeing and managing the entire medical department, ensuring smooth operations and optimal patient care.
- Proficiently managed the department's schedule, effectively coordinating appointments and procedures to maximize efficiency and patient satisfaction.
- Skillfully obtained surgical clearances for patients, demonstrating thoroughness and attention to detail in ensuring their readiness for procedures.
- Assisted in the comprehensive evaluation of patients, from initial workup to post-operative care, showcasing a commitment to delivering high-quality healthcare services.
- Maintained meticulous documentation of patient encounters, capturing essential details and ensuring accurate medical records for continuity of care.
- Demonstrated expertise in various clinical procedures, including splinting and suture removal, contributing to enhanced patient comfort and recovery.
- Acted as a reliable and knowledgeable resource for patients, addressing their inquiries and concerns with empathy and professionalism.
- Collaborated effectively with medical staff and interdisciplinary teams, fostering a cohesive and supportive work environment conducive to optimal patient outcomes.
Therapy Technician
Orthopaedic Specialty Care
Ocala, FL
01.2021 - 06.2024
- Single-handedly managed the Physical Therapy department since January 2021, demonstrating exceptional leadership and organizational skills.
- Proactively addressed scheduling issues and spearheaded large-scale projects independently, ensuring smooth operations and timely completion.
- Oversaw and coordinated advanced scheduling for evaluations with eight physical therapists, optimizing efficiency and resource allocation.
- Provided hands-on assistance during treatments and demonstrated a comprehensive understanding of therapeutic procedures and protocols.
- Maintained meticulous documentation of patient care plans, treatments, and outcomes, ensuring accuracy and compliance with regulatory standards.
- Advocated for patient health, safety, and rights, prioritizing their well-being throughout the treatment process.
- Attended appointments with the head therapist to record progress, measurements, and notes for future reference, contributing to comprehensive patient care.
- Implemented strict procedures and protocols to streamline departmental operations, despite minimal support from office management.
Lead Front Desk Coordinator
Orthopaedic Specialty Care
Ocala, FL
01.2021 - 06.2024
- Independently manage the front desk department, overseeing check-in/out procedures and ensuring smooth operations.
- Take charge of scheduling, reviewing referrals, and coordinating appointments to accommodate unique scheduling needs.
- Proactively engage in marketing efforts and cultivate relationships with other doctor offices to increase referrals.
- Coordinate and execute networking events to promote the company and foster professional connections.
- Provide oversight and guidance to new staff, ensuring they adhere to procedures and maintain high standards of performance.
Store Manager
Monkey Cage
Ocala, FL
07.2020 - 01.2021
- Took on the role of store manager at the age of 18, demonstrating exceptional leadership and adaptability.
- Provided guidance, mentorship, and training to newly hired employees, imparting knowledge of company programs and fostering a positive work environment.
- Offered valuable feedback on marketing campaigns, contributing to their effectiveness and success.
- Efficiently managed staff work schedules and assigned duties, optimizing productivity and team performance.
- Utilized strong communication and issue resolution skills to cultivate and strengthen lasting client relationships, enhancing customer satisfaction and loyalty.
- Oversaw daily banking activities, including deposits and withdrawals, ensuring accuracy and financial stability.
- Proactively monitored inventory levels and placed orders for merchandise to maintain adequate stock levels and meet customer demand.
- Established and enforced customer service standards, ensuring staff compliance and delivering exceptional customer experiences.
- Led recruitment efforts, trained new employees, and provided ongoing supervision to ensure high-quality service delivery.
- Developed and implemented strategies to maximize sales and profitability, contributing to the overall success and growth of the store.
- Created effective business plans to guide strategic decision-making and focus on long-term objectives, driving sustainable business growth.
Education
High School Diploma -
Vanguard High School
Ocala, FL06-2020
Associate of Arts -
College of Central Florida
Ocala, FLSkills
- Permit Processing & Compliance – Manage all online permit applications, ensuring accuracy and adherence to regulations
- Customer Service & Communication – Assist contractors and residents with in-office and online permit inquiries
- Certificates of Occupancy (COs) – Oversee CO issuance, coordinate final inspections, and resolve outstanding items
- Training & Leadership – Mentor new employees and assist colleagues with complex permitting questions
- Schedule & Workflow Management – Prioritize tasks efficiently to handle high-volume permit applications
- Advanced Computer Proficiency – Skilled in ProjectDox, Microsoft Excel, Word, and data management
- Administrative & Office Oversight – Ensure smooth operations through accurate documentation and compliance
- Inventory & Data Management – Maintain organized records, verify documentation, and optimize workflows
- Process Improvement & Resource Optimization – Streamlined workflows, improved efficiency, and managed resources effectively
- Adaptability & Problem-Solving – Thrive in fast-paced environments, resolving challenges efficiently
Certification
- CPR Certified
Timeline
Permit Technician
City of Ocala
06.2024 - Current
Medical Assistant
Orthopeadic Specialty Care
09.2021 - 06.2024
Therapy Technician
Orthopaedic Specialty Care
01.2021 - 06.2024
Lead Front Desk Coordinator
Orthopaedic Specialty Care
01.2021 - 06.2024
Store Manager
Monkey Cage
07.2020 - 01.2021
High School Diploma -
Vanguard High School
Associate of Arts -
College of Central Florida
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