Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Charissa Shelton

Mineral,VA

Summary

Dedicated and goal-oriented professional with a competitive nature, seeking to leverage patience, excellent multitasking skills, and a keen attention to detail to achieve success in leadership.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Claim Specialist Coach

GEICO
06.2022 - Current
  • Successfully led a team of claims specialists, responsible for grading files and calls to ensure the maintenance of high-quality standards.
  • Conducted rallies and training sessions to instruct new hires on correct processes and job expectations, fostering a culture of excellence and efficiency.
  • Utilized competitive nature to motivate team members and instill a drive for exceptional performance.
  • Demonstrated patience in mentoring and coaching team members to improve their skills and achieve professional growth.
  • Leveraged strong multitasking skills and an impeccable attention to detail to oversee multiple facets of the claims processing department.

Claims Specialist

GEICO
03.2021 - Current
  • Continuously ranked as a top adjuster in productivity, customer, and quality, demonstrating a commitment to excellence.
  • Actively contribute to team success by providing support, sharing expertise, and maintaining a high level of performance.
  • Make informed coverage and liability decisions, ensuring fair and accurate claims processing.
  • Deliver excellent service to customers, promoting satisfaction and loyalty.

Customer Service Supervisor

Kohls Department Store
02.2020 - 03.2021
  • Supervised cashiers to ensure the provision of excellent customer experiences by maintaining a friendly and efficient checkout process.
  • Oversaw tracking of daily sales and developed strategies to achieve daily credit sales targets, contributing to the store's financial success.
  • Collaborated with the team to create and implement plans to meet daily sales goals and enhance customer satisfaction.
  • Played a crucial role in optimizing the stockroom's efficiency by loading and unloading merchandise, maintaining inventory, and ensuring timely restocking of store shelves.

Operations Supervisor

Belk
09.2018 - 02.2020
  • Oversaw and managed the merchandising and truck teams, ensuring efficient production and sales of merchandise.
  • Monitored team performance and productivity, providing guidance and support to maximize output.
  • Reviewed floor plans and layouts to ensure optimal placement of merchandise for increased sales.
  • Organized regular team meetings and rallies to discuss store numbers, productivity, and set goals.
  • Developed game plans and strategies to achieve sales targets and improve overall performance.
  • Assisted the management team with trips to other locations, providing support in set up, organization, and production.
  • Collaborated with cross-functional teams to streamline processes and enhance operational efficiency.
  • Implemented training programs to enhance team skills and knowledge in merchandising and truck operations.

Education

High School Diploma -

Louisa County High School
Mineral, VA
05.2017

Skills

  • Leadership and team management
  • Quality assurance and grading
  • Training and coaching
  • Competitive mindset
  • Patience
  • Excellent multitasking skills
  • Strong attention to detail
  • Knowledge in excel

Accomplishments

Led a pilot project to develop a workaround for navigator systems, which are crucial for adjusters in filing and handling claims.

Conducted extensive research on the specific issue with the call driver and identified potential solutions.

Analyzed the budgetary constraints and determined that the systems could not be fixed within the available resources.

Developed and implemented workarounds to ensure that the error did not impact the work of the adjusters.

Collaborated with cross-functional teams to communicate and train adjusters on the new workaround procedures.

Monitored and evaluated the effectiveness of the workarounds, making necessary adjustments to optimize efficiency.

Provided ongoing support and troubleshooting for adjusters, ensuring smooth operations and minimal disruption.

Certification

Auto insurance license in North Carolina and Deleware.

Timeline

Claim Specialist Coach

GEICO
06.2022 - Current

Claims Specialist

GEICO
03.2021 - Current

Customer Service Supervisor

Kohls Department Store
02.2020 - 03.2021

Operations Supervisor

Belk
09.2018 - 02.2020

High School Diploma -

Louisa County High School

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Charissa Shelton