Summary
Overview
Work History
Education
Skills
Timeline
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Charissa Zimmerman

Montgomery ,TX

Summary

Detail-oriented banking professional with proven success in fraud prevention, debit card operations, and customer service. Experienced in transaction monitoring and fraud detection, with a strong ability to identify suspicious activity, resolve disputes accurately, and maintain regulatory compliance. Brings a solid background in sales and relationship management, consistently delivering precise, compliant, and customer-focused solutions. Holds an Associate of Business Administration in Business Management from Odessa College and is currently pursuing a Bachelor of Business Administration in General Business.

Overview

8
8
years of professional experience

Work History

Debit Card Specialist

West Texas National Bank
Midland, TX
12.2023 - 04.2026
  • Managed debit card operations, including account issues, transaction disputes, lost/stolen cards, and card activations.
  • Monitored and investigated suspicious debit card activity, working with security teams to prevent fraud.
  • Supported bankers and customers with inquiries, ensuring compliance with bank policies and regulations.

Sales Expert

Asurion
Midland, TX
07.2021 - 10.2022
  • Delivered tailored technology solutions to customers, consistently exceeding sales goals.
  • Provided account support, troubleshooting, and customer education to improve retention.
  • Recognized for top-tier customer satisfaction ratings and team contributions.

Sales Expert / Keyholder

AT&T; Authorized Retailer
Midland, TX
09.2018 - 07.2021
  • Served as keyholder with opening/closing responsibilities and cash handling.
  • Exceeded sales quotas through consultative selling and product knowledge.
  • Trained and mentored new associates on POS systems and sales processes.

Education

BBA - General Business

Texas Tech University
Lubbock, TX
01-2027

AA - Business Administration

Odessa College
Odessa, TX
12-2024

Certificate - Criminal Justice

Odessa College
Odessa, TX
01-2017

Skills

  • Fraud Prevention & Risk Assessment
  • Fraud Detection Tools / Systems / Fiserv
  • Transaction Monitoring & Dispute Resolution
  • Regulatory Compliance (BSA, OFAC, AML)
  • Customer Service & Relationship Management
  • Computer Literacy (Microsoft Word, Excel, Outlook)

Timeline

Debit Card Specialist

West Texas National Bank
12.2023 - 04.2026

Sales Expert

Asurion
07.2021 - 10.2022

Sales Expert / Keyholder

AT&T; Authorized Retailer
09.2018 - 07.2021

Certificate - Criminal Justice

Odessa College

BBA - General Business

Texas Tech University

AA - Business Administration

Odessa College