Linda Jewell
Van Buren,AR
Summary
Results-driven Debit Card Fraud Specialist with a strong background in transaction monitoring and investigation techniques. Expertise in fraud prevention and banking regulations, committed to enhancing efficiency in fraud detection operations.
Overview
52
52
years of professional experience
Work History
Debit Card Fraud Specialist
Sykes Enterprises, Incorporated
Fort Smith, AR
10.2021 - 09.2026
- Analyzed and investigated debit card fraud cases to identify patterns and prevent future incidents.
- Monitored transaction alerts and flagged suspicious activities for further investigation and action.
- Developed training materials for new team members, enhancing the onboarding process and knowledge retention.
- Developed training materials for new team members, enhancing the onboarding process and knowledge retention.
- Implemented process improvements that increased efficiency in fraud detection operations.
- Provided expert guidance on compliance regulations related to debit card transactions and fraud prevention measures.
- Provided exceptional customer support during fraud case resolution, ensuring all concerns were addressed and clients fully understood the outcome.
- Implemented enhanced authentication measures for online transactions reducing instances of unauthorized purchases made using stolen card details.
- Enhanced customer satisfaction through prompt resolution of reported fraudulent transactions and clear communication with clients.
- Conducted thorough reviews of flagged transactions, minimizing false positives and maintaining client trust.
Manager on Duty
Pet Smart
Oxford, MI
02.2012 - 04.2017
- Supervised daily operations, ensuring team adherence to store policies and procedures.
- Trained and mentored staff, fostering a collaborative environment and enhancing service quality.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Implemented inventory management processes, optimizing stock levels and reducing waste.
- Facilitated employee training sessions to enhance job skills.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Proactively identified potential issues within the workplace, taking corrective actions to maintain seamless operations at all times.
- Interacted well with customers to build connections and nurture relationships.
Owner/Operator
Pretty Pup Grooming
Van Buren, AR
01.1975 - 04.2007
- Managed daily operations to ensure high-quality grooming services and customer satisfaction.
- Trained and mentored staff on grooming techniques and customer service best practices.
- Developed and implemented efficient scheduling systems for appointments and staff allocation.
- Oversaw inventory management to maintain adequate supplies of grooming products and tools.
- Established strong relationships with clients, promoting loyalty and repeat business through exceptional service.
- Streamlined operational processes to enhance efficiency and reduce service wait times for customers.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
- Assessed income and expenses and adapted plans to improve profit levels.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
Education
High School Diploma -
Van Buren High School
Van Buren, AR05-1972
Skills
- Transaction monitoring
- Adaptive training
- Investigation techniques
- Dispute resolution
- Fraud prevention
- Banking regulations
- Risk assessment
Timeline
Debit Card Fraud Specialist
Sykes Enterprises, Incorporated
10.2021 - 09.2026
Manager on Duty
Pet Smart
02.2012 - 04.2017
Owner/Operator
Pretty Pup Grooming
01.1975 - 04.2007
High School Diploma -
Van Buren High School