Hermes Muyembe

Monitoring of transactions : Examine Debit card transactions to detect suspicious or fraudulent activity.

. Data Analysis : Use data analysis tolls to identify potential fraud patterns

. Fraud Investigations : Examine and resolve reported fraud cases in an efficient and timely manner.

. Communication : Communicate with customers, financial institutions and other stakeholders to investigate fraud and resolve issues.

. Collaboration : Work with other departments to ensure an effective response to fraud incidents.

. Complaint Management : Dealing with fraud-related claims and ensuring customer reimbursement.

• Assisted supervisor in executing multiple projects, creating, and maintaining spreadsheets, and completed administrative tasks such as receipt organization, maintaining office supplies, and FedEx runs.

• Leveraged strong troubleshooting skills to identify and resolved complex technical issues.

• Helped decrease customer query tickets by 15%

• Repaired any hardware or software issues promptly.

. Performed routine inspections and audits of products, processes, and procedures to ensure compliance with quality standards.

• Identified and documented quality issues, deviations, and non-conformances.

• Collaborated with cross-functional teams including Operations, Engineering, and Supply Chain to address quality concerns and implement corrective actions.

• Participated in supplier quality audits and evaluations as necessary.

• Monitored and analyzed quality metrics and key performance indicators to drive continuous improvement.

• Conducted root cause analysis and implemented preventive measures to mitigate quality risks.

. Built enduring customer relationships through personalized advice and exceptional banking services.

. Conducted comprehensive financial assessments to understand customer’s needs, goals, and preferences.

. Maintained accurate records of ATM transactions and reviewed and approved wire transfers.

. Served as the primary point of contact for intricate foreign currency exchange transactions.

. Maintained accurate records of customer interactions, transactions and sales activities using the bank’s CRM system.