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Associate Principal Engineer

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Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Accomplished Debit Card Fraud Specialist II at JPMorgan Chase with a proven track record in fraud prevention and dispute resolution. Leveraged investigation techniques and adaptive learning to reduce fraud incidents significantly, enhancing customer trust and satisfaction. Skilled in effective communication and multitasking, consistently achieving results beyond employer expectations. Experienced with analyzing transaction patterns to identify fraudulent activities. Utilizes advanced fraud detection techniques to safeguard client assets. Knowledge of industry regulations ensures compliance and enhances security measures. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Results-driven professional specializing in fraud analysis and dispute resolution, with experience at JP Morgan Chase. Demonstrated ability to enhance customer satisfaction through strategic planning and effective communication. Skilled in fostering team collaboration and ensuring regulatory compliance, leading to improved operational efficiency.

Estefania Lajay

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Debit Card Fraud Specialist

Senior Process Associate

Collections Agent

Collections Agent

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Associate of Science - Accounting

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Debit Card Fraud Specialist

Senior Process Associate

Collections Agent

Collections Agent

Associate of Science - Accounting

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