Charisse Adams
DNP, MSN, RN, CPHQ, LSSBB
Humble,TX
Summary
Doctorate prepared nurse with more than 20 years of nursing, disease management, education, leadership, quality management, and data analysis experience. Skilled in managing cross-functional team leadership, operations and projects related to supplies and logistics. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
22
22
years of professional experience
2
2
Certifications
1
1
Professional License
Work History
System Program Manager -Performance Improvement
Harris Health Systems
Houston, TX
05.2016 - Current
- Managed system-wide specific programs and projects
- Collaborated with executive leadership and administrative directors to develop operational plans aligned with system quality strategic goals
- Led system-wide interdisciplinary teams in enhancing care delivery, demonstrated by the improved transfer process of stroke patients from facility B to facility A.
- Developed quality initiatives in collaboration with clinical care/service line committees.
- Mentored healthcare team members by providing them guidance on implementing effective tools and measures as applicable in Process Improvement, Project Management, and Change Management disciplines.
- Served as liaison between project team and executive leadership, governing board, functional area leaders, and steering committees for strategic decision-making
- Developed effective partnerships with various departments and physician groups, allowing for a comprehensive understanding of their specific operational processes.
Project Manager - Performance Improvement
Harris Health Systems
Houston, TX
05.2016 - 02.2021
- Developed and managed project plans, timelines, communication, meetings, and interactions to meet project deliverables punctually.
- Directed system-wide implementation of ultraviolet technology (UV-C) as Lead PM resulting in a substantial reduction of c.diff infections.
- Implemented an effective approach for monitoring and evaluating the adherence of all medical personnel to hospital-wide standards on hand hygiene practices
- Dramatically increased hand hygiene compliance levels from below average (70th percentile) to well above industry standards (> 95th percentile).
- Achieved project objectives within specified time and financial constraints while following organizational policies and procedures.
- Achieved successful delivery of multiple projects on-time by implementing task prioritization techniques
- Manages and assists in day-to-day task management for assigned project resources, ensuring timely completion of tasks and effective communication of roadblocks to management.
Director of Education (Northeast Campus)
Memorial Hermann Health Systems
Houston, TX
03.2012 - 05.2016
- Managed the hiring process, training and evaluation of staff members
- Responsible for the growth and supervision of hospital education staff, as well as overseeing wound care nurse and new graduate nurse program.
- Served as a driving force behind the successful attainment of hospital's first Pathways to Excellence recognition.
- Achieved an annual nursing compliance validation rate of over 95% by implementing effective strategies.
- Developed customized training frameworks tailored to meet the needs of technical, administrative, clinical, and physician teams
- Supervised the development of training quality evaluation tools while monitoring the effectiveness of training sessions
- Meet mandatory/continuing education requirements to foster professional growth and skill competency.
Adjunct Clinical Faculty
Lone Star College System
Kingwood, TX
09.2011 - 05.2013
- Supervised licensed vocational nurses (LVNs) and associate-degree nursing (ADN) students during their clinical rotation at long term care facilities and acute care hospitals.
- Supervised and provided quality care to patients, while also ensuring adherence to safety measures in a hospital setting through electronic documentation.
- Evaluated students using diverse methods to gauge their clinical objective progress and timely communicate the same.
Educational Resource Specialist III -Surgical Care Unit & Outpatient Infusion Suite (Northeast Campus)
Memorial Hermann Health Systems
Houston, TX
12.2010 - 03.2012
- Assessed, planned, developed, coordinated, implemented and evaluated educational needs
- Ensured effective implementation of personalized learning strategies
- Ensured effective patient education and assessed its impact at the service level
- Evaluated and updated orientation procedures based on feedback
- Served as a valuable resource, offering guidance and support to entry-level employees.
Clinical Nurse Manager II - Medical Oncology/ Hematology Unit (Texas Medical Center)
Memorial Hermann Health Systems
Houston, TX
02.2009 - 12.2010
- Provided leadership and managed the department staff for the medical oncology/hematology unit.
- Contributed to planning and community outreach functions aimed at improving physician/staff relations.
- Performed duties while ensuring accountability, competency, innovation, collaboration, compassion, and respect to achieve optimal outcomes and deliver exceptional customer experiences.
- Developed nursing staff to provide care on oncology unit.
Adjunct Clinical Faculty
University of Texas - Health Science Center in Houston
Houston, TX
01.2010 - 05.2010
- Supervised BSN students during clinical rotation of quality-of-care delivery, nursing documentation, and safety measures to ensure compliance with hospital
- Evaluated students by a variety of means to measure their progress in achieving clinical objectives and inform them in a timely manner of their progress.
Educational Resource Specialist III - Medicine Service Line (Texas Medical Center)
Memorial Hermann Health Systems
Houston, TX
03.2008 - 02.2009
- Coordinated the implementation of educational strategies
- Facilitated and coordinated personalized educational plans
- Implemented and evaluated patient education initiatives at the service level for enhanced effectiveness.
- Developed and maintained new employee orientation program
- Served as a preceptor, mentor, and resource to less experienced staff.
Nurse Consultant - Disease Management
Aetna
Sugarland, TX
12.2006 - 03.2008
- Managed seamless execution of diverse health interventions
- Developed comprehensive self-care plans for patients with diverse medical needs, such as oncology, diabetes, coronary artery disease and asthma.
- Utilized evidence-based practice guidelines and patient empowerment strategies to prevent exacerbations and complications.
- Assessed clinical humanistic, and economic outcomes in an ongoing effort to enhance overall health.
Clinical Nurse - Hematology/ Oncology/ Bone Marrow Transplant Unit
University of California Davis Medical Center
Sacramento, CA
09.2002 - 09.2006
- Accountable for the management and provision of patient care in assigned area
- Directed, initiated, and implemented patient care plans
- Performed physical examinations and performed basic nursing procedures
- Supervised/ Precept licensed vocational nurses, new nurses, and student nurses
- Ensured patients understood discharge instructions and helped them understand how to take their medicines.
Education
Doctor of Nursing Practice - Informatics
Cizik School of Nursing - UTHSC in Houston
Houston, TX05-2020
Master of Science - Nursing - Case Management
Samuel Merritt University
Oakland, CA (Sacramento Campus)05-2004
Bachelor of Science - Exercise Physiology
Howard University
Washington, DC05-1997
Skills
- Process Improvement
- Project Management
- Data Analysis
- Personnel Management
- Proposal Development
- Utilization Management
- Quality Assurance
- Training and Development
- Presentation Creation and Delivery
- Cross-functional team leadership
- Performance monitoring
- Change Management
Affiliations
- Sigma Theta Tau International Honor Society of Nursing - Zeta Pi Chapter
- Member, American Nursing Informatics Association (ANIA)
- Member, National Association for Healthcare Quality (NAHQ)
- Former Member, Oncology Nursing Society
- Former ONS, chemotherapy/biotherapy provider
- Recipient, Fleishman Oncology Nursing Award 2009
- Volunteer, National Marrow Donor Program
- Howard University Alumni Association
- Samuel Merritt University Alumni Association
- University of Texas Health Science Center in Houston Alumni Association
- American Nursing Association
- Association of Nursing Professional Development
Certification
- Lean Six Sigma Black Belt Certification; Six Sigma Online - Aveta Business Institute (online 2024)
- Data Science with SQL and Tableau Certificate; eCornell (online 2023)
- Certified Professional in Healthcare Quality (CPHQ); National Association for Healthcare Quality (2023)
- Public health Nurse Certificate (Issued through CA-Board of Registered Nurses, 2004)
- Registered Nurse (Issued from TX - Board of Nursing, 2006)
References
References available upon request.
Timeline
System Program Manager -Performance Improvement
Harris Health Systems
05.2016 - Current
Project Manager - Performance Improvement
Harris Health Systems
05.2016 - 02.2021
Director of Education (Northeast Campus)
Memorial Hermann Health Systems
03.2012 - 05.2016
Adjunct Clinical Faculty
Lone Star College System
09.2011 - 05.2013
Educational Resource Specialist III -Surgical Care Unit & Outpatient Infusion Suite (Northeast Campus)
Memorial Hermann Health Systems
12.2010 - 03.2012
Adjunct Clinical Faculty
University of Texas - Health Science Center in Houston
01.2010 - 05.2010
Clinical Nurse Manager II - Medical Oncology/ Hematology Unit (Texas Medical Center)
Memorial Hermann Health Systems
02.2009 - 12.2010
Educational Resource Specialist III - Medicine Service Line (Texas Medical Center)
Memorial Hermann Health Systems
03.2008 - 02.2009
Nurse Consultant - Disease Management
Aetna
12.2006 - 03.2008
Clinical Nurse - Hematology/ Oncology/ Bone Marrow Transplant Unit
University of California Davis Medical Center
09.2002 - 09.2006
Doctor of Nursing Practice - Informatics
Cizik School of Nursing - UTHSC in Houston
Master of Science - Nursing - Case Management
Samuel Merritt University
Bachelor of Science - Exercise Physiology
Howard University
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