Charisse Anthony
Summary
Dynamic professional with extensive experience in office management and customer service, notably at Ford Collision Center. Proficient in ARMS and Excel, I excel in streamlining operations and enhancing client satisfaction. Recognized for effectively managing payroll and improving efficiency, I bring strong leadership and organizational skills to drive success.
Overview
26
26
years of professional experience
Work History
Cashier/Floor Associate
St Vincent de Paul
07.2025 - 04.2026
- Stocked merchandise and clothing to improve customer experience and support store operations.
- Stocked merchandise, clothing, repurposed clothing for other establishments, customer service, set up displays and arranged donation pickups.
- Processed customer transactions accurately and efficiently at local nonprofit store.
- Assisted customers with product inquiries and guided them in selection.
- Maintained a clean and organized checkout area for optimal customer experience.
Collision Center Office Manager
Ford Collision Center
06.2018 - 04.2020
- Managed front office duties including creation of repair orders, input of estimates, payment collection, scheduling, receivables, warranty authorization, payroll processing, and addressing customer concerns.
- Assisted Shop Manager in coordinating daily operations related to repair estimates, ensuring timely and accurate service delivery.
- Served as customer service representative for Geico and Enterprise accounts, addressing inquiries and resolving issues to enhance client satisfaction.
Receptionist
COV Truck and Body
12.2017 - 05.2018
- Supported manager in managing receivables to ensure timely processing and accuracy.
- Greeted clients and visitors, ensuring a welcoming environment at COV Truck and Body.
- Managed phone calls and inquiries, directing them to appropriate personnel.
- Scheduled appointments and maintained calendars for team members efficiently.
Assistant Front Office Manager
Irish Mike's Automotive
12.2015 - 12.2017
- Managed daily office functions, including financial reports, deposits, receivables, payables, and vendor account reconciliations, ensuring accuracy and timely processing.
- Provided customer service support for Geico DRP account.
Office Admin
Deland Ford Body Shop
08.2015 - 12.2015
- Coordinated repair order scheduling, reconciled payments, and handled customer service requests for Allstate DRP Program.
Assistant Office Manager/CSR
Toyota of Orlando Body Shop
05.2014 - 07.2015
- Reconciled customer repair orders and verified all payments.
- Coordinated office operations to ensure efficient workflow and service delivery.
- Managed scheduling for staff and customer appointments effectively.
- Assisted in maintaining inventory and ordering supplies for daily operations.
Lead Cashier
Massey Cadillac Dealership and Collision Center
05.2011 - 04.2014
- Dealership: lead cashier, invoiced repair tickets, CSI calls, ordered supplies.
- Collision Center Office Manager: Office CSR, created and reconciled repair orders, payroll, receivables, payroll, inputted estimates, assisted Manager and estimators.
Starbucks Manager/FB Supervisor/Front Office Supervisor MOD
Renaissance Orlando Resort
01.2000 - 05.2011
- FB: Managed casual café and assisted in supervision 5 other FB outlets, payroll, purchasing, sales reports, training, scheduling.
- Created and managed outdoor pool activity program along with developing an efficiency production program for Starbucks during our peak season times.
- Front Office: managed registration and departing of guests, guest concerns, training, action MOD for 1st and 3rd shift: created and reconciled daily revenue reports for hotel management.
Education
AA - Accounting
Valencia Community College
Orlando, FL04-2000
High School Diploma -
Osceola High
Kissimmee, FL05-1991
Certification - Hospitality Management
Marriott
Orlando, FLSign language -
Valencia College
Orlando, FLSkills
- POS management system
- Excel
- Word
- ADP
- Reynolds
- CCC1
- Ignite
- B2B
- ARMS
Timeline
Cashier/Floor Associate
St Vincent de Paul
07.2025 - 04.2026
Collision Center Office Manager
Ford Collision Center
06.2018 - 04.2020
Receptionist
COV Truck and Body
12.2017 - 05.2018
Assistant Front Office Manager
Irish Mike's Automotive
12.2015 - 12.2017
Office Admin
Deland Ford Body Shop
08.2015 - 12.2015
Assistant Office Manager/CSR
Toyota of Orlando Body Shop
05.2014 - 07.2015
Lead Cashier
Massey Cadillac Dealership and Collision Center
05.2011 - 04.2014
Starbucks Manager/FB Supervisor/Front Office Supervisor MOD
Renaissance Orlando Resort
01.2000 - 05.2011
AA - Accounting
Valencia Community College
High School Diploma -
Osceola High
Certification - Hospitality Management
Marriott
Sign language -
Valencia College