Charisse Battle-Coopwood
Detroit
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Billing and Insurance Collections Specialist
R1 Rcm
Southfield
01.2022 - 07.2024
- Oversaw collections process for outstanding accounts at R1 RCM.
- Processed payments and recorded amounts to customer accounts.
- Revised account status while ensuring accuracy of all collection activity records.
- Instructed clients on payment options and company policies regarding collections.
Customer Support Specialist
Secretary of State office
Detroit
04.2015 - 02.2020
- Managed incoming phone calls from constituents, supplying details about state government services.
- Greeted visitors to the Secretary of State's office in a professional manner and directed them to appropriate staff members.
- Organized and maintained confidential records for the Secretary of State's office.
- Processed applications for state-issued licenses or permits as required by law or policy.
Receptionist
Zeal Credit Union
Livonia
10.2009 - 03.2013
- Processed incoming mail and distributed correspondence to relevant departments.
- Responded to incoming calls, documented messages, and directed calls to relevant departments or personnel.
- Compiled data from various sources into organized reports for management review.
- Administered assistance to diverse departments, streamlining document preparation and ensuring accurate data entry
Education
GED -
Ferndale Adult Education
Ferndale, MI06-1995
Skills
- Billing procedures
- Payment transactions
- Data entry
- Communication skills
- Problem solving
- Dependable and responsible
- Customer service
- Telephone communication skills
Timeline
Billing and Insurance Collections Specialist
R1 Rcm
01.2022 - 07.2024
Customer Support Specialist
Secretary of State office
04.2015 - 02.2020
Receptionist
Zeal Credit Union
10.2009 - 03.2013
GED -
Ferndale Adult Education
Similar Profiles
Aishwarya GuptaAishwarya Gupta
Software Engineer at R1 RcmSoftware Engineer at R1 Rcm
Mahek BaigMahek Baig
AR Specialist at R1 RCMAR Specialist at R1 RCM
Ver AntoninoVer Antonino
Assistant Operations Manager at R1 RCM Philippince INCAssistant Operations Manager at R1 RCM Philippince INC
Colleen SeipelColleen Seipel
Coding Specialist II at R1 RcmCoding Specialist II at R1 Rcm
Makala KenneyMakala Kenney
Assistant at Mother Care Day/Night CenterAssistant at Mother Care Day/Night Center