Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charisse Dawson

Boulder,CO

Summary

Compassionate mental health support worker with experience in providing emotional and daily living assistance to individuals struggling with mental health disorders. Strengths include crisis management, patient advocacy, and therapeutic communication skills. Known for fostering patient trust while promoting wellness and independence. Previous work has resulted in improved patient coping skills and overall mental wellbeing.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Service Experience Manager

Nordstrom
Boulder, CO
01.2023 - 05.2025
  • Trained staff on best practices for customer engagement and support
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Milieu Therapist

Mental Health Partners, MHP
Boulder, CO
06.2020 - 11.2022
  • Monitored client behavior and documented observations for treatment evaluations.
  • Utilized creative approaches such as art therapy or music therapy when appropriate in order to engage clients more deeply in the therapeutic process.
  • Maintained accurate records of all interactions with clients including assessment results, treatment plans, progress notes, discharge summaries.

Mental Health Support Worker

Colorado Recovery
Boulder, CO
01.2022 - 02.2022
  • Monitored patient behaviors and reported significant changes to supervising mental health professionals.
  • Prepared medications accurately according to prescription requirements and safety protocols.
  • Worked with individuals with severe mental health conditions in an inpatient setting.

House Manager

Bridgehouse
Boulder, CO
10.2019 - 11.2021
  • Administered breathalyzer tests to inpatient and outpatient residents, ensuring accurate collection and documentation of results in accordance with facility policies and procedures.
  • Managed daily operations and logistics for residential services at Bridge house.
  • Assisted in conflict resolution among residents to promote a harmonious environment.

Education

Kinesiology

The University of Texas At Arlington
Arlington, TX
03-2005

Drugs And Behavior

Navarro College
Corsicana, TX
01-2002

Skills

  • Interpersonal communication
  • Trauma-informed care
  • Crisis intervention
  • Multicultural competence
  • Adaptability
  • Leadership

Certification

  • CPR certification
  • MHFA certification
  • QMAP certification

Timeline

Service Experience Manager

Nordstrom
01.2023 - 05.2025

Mental Health Support Worker

Colorado Recovery
01.2022 - 02.2022

Milieu Therapist

Mental Health Partners, MHP
06.2020 - 11.2022

House Manager

Bridgehouse
10.2019 - 11.2021

Kinesiology

The University of Texas At Arlington

Drugs And Behavior

Navarro College

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