KYLE TOLLAS
STREAMWOOD,IL
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
12
12
years of professional experience
Work History
Service Experience Manager
Nordstrom
Schaumburg, IL
01.2019 - Current
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Directed training and retraining of employees to boost performance and enhance business results.
- Effectively supervised staff of 15 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Visual Merchandiser
Target Corp
Glendale Heights, IL
01.2016 - 01.2019
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Monitored and replenished display inventory and restructured according to available stock.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Developed merchandising strategy to efficiently move overstock.
- Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
- Improved field teams' sales by coaching on merchandising techniques.
- Oversaw visual merchandising for new store openings and store collateral change-outs.
- Helped stores adapt spaces to accommodate merchandise within spatial constraints and inventory storage availability.
- Communicated visual merchandising information and standards via in-store training and regular meetings.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
HR Manager
Victoria Secret
Chicago, IL
01.2010 - 01.2016
- Helped to build high performing teams by working with store management on on- boarding and recruitment of top talent
- Coached and developed all associates and department managers with HR guidelines
- Oversaw scheduling to maximize sales results and ensure proper store coverage
- Set clear selling expectations, performance results and accountability with all associates and department managers
- Ensured team communication; by reinforcing that associates at every level are focused and accountable to selling
- Lead floor set execution and sustained visual direction to optimize business
- Maintained store operational success by directing inventory activities, managing controllable expenses, partnering with the members of the sales leadership team to support action plans that optimize results
- Incorporated Loss Prevention and safety messages into daily operations.
- Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation, and employment postings, hiring proposals and new hire onboarding.
- Managed employee disputes by employing conflict resolution techniques.
- Guided leaders and employees on company policies, programs, benefits, and salary administration.
- Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
Education
S ‘10 -
West Chicago
Skills
- Staff Management
- Strategic planning
- Sales and marketing
- Business planning
- Creative merchandising
- Training and Development
- Interpersonal Communication
- Multitasking Abilities
- Cultural Awareness
- Analytical and Critical Thinking
- Teambuilding
- Active Listening
Timeline
Service Experience Manager
Nordstrom
01.2019 - Current
Visual Merchandiser
Target Corp
01.2016 - 01.2019
HR Manager
Victoria Secret
01.2010 - 01.2016
S ‘10 -
West Chicago