Lila Asurza
Brandon,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Service Experience Manager
Nordstrom Inc.
04.2023 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Service Experience Manager
Nordstrom Inc.
05.2021 - 04.2023
Service Experience Manager
Nordstrom Inc.
06.2019 - 05.2021
Assistant Manager Women’s/kidsApparel
Nordstrom Inc.
06.2017 - 05.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Apparel Department Manager
Nordstrom Inc.
06.2016 - 06.2017
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed detailed plans based on broad guidance and direction.
Assistant Manager Men’s Dept
Nordstrom Inc.
05.2015 - 06.2016
Retail Sales Associate (Accessories)
Nordstrom Inc.
08.2014 - 05.2015
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
Education
GED -
Bronx Regional Highschool
The Bronx, NY07.2007
Skills
- Team Goals
- Driving Continuous Improvement
- Educator Support
- Technology Sales
- Interpersonal Strengths
- Disciplinary Action
- Annual Budgets
- Customer Needs Assessments
- Improvement Plans
- Sales Strategies
Languages
Spanish
Native or Bilingual
Timeline
Service Experience Manager
Nordstrom Inc.
04.2023 - Current
Service Experience Manager
Nordstrom Inc.
05.2021 - 04.2023
Service Experience Manager
Nordstrom Inc.
06.2019 - 05.2021
Assistant Manager Women’s/kidsApparel
Nordstrom Inc.
06.2017 - 05.2019
Apparel Department Manager
Nordstrom Inc.
06.2016 - 06.2017
Assistant Manager Men’s Dept
Nordstrom Inc.
05.2015 - 06.2016
Retail Sales Associate (Accessories)
Nordstrom Inc.
08.2014 - 05.2015
GED -
Bronx Regional Highschool
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