Charisse DeRossi
Staten Island,NY
Summary
Accomplished Balloon Bliss Inc. owner and versatile professional, adept in customer service and organizational management. Leveraged leadership and proficient in MS Office Suite to enhance operational efficiency at Bay Electric, achieving significant customer satisfaction and team productivity. Proven track record in problem-solving and project management, ensuring seamless business operations and client success.
Overview
24
24
years of professional experience
Work History
Owner
Balloon Bliss Inc.
01.2009 - 04.2024
- Highly motivated and creative balloon artist with 15 years of experience in creating unique balloon decorations from baby showers to corporate events.
- Provided exceptional customer service by understanding their needs to bring their vision to life.
- Established and maintained good relationships with customers through referrals.
- Responsible for ordering all materials needed for each job with various vendors.
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
Office Manager
Bay Electric
02.2005 - 04.2007
- Worked directly with owner to prepare job proposals.
- Answered high volume of phone calls and email inquiries.
- Interacted with vendors, contractors to receive orders, direct activities, and communicate instructions.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Developed organizational procedures and systems for filing, billing, accounts payable, payroll and scheduling.
Network Operations Engineer
Cingular Wireless
04.2000 - 01.2003
- Monitored and maintained a vast node-based network for Blackberry and its software components.
- Coordinated with field technical support to inform where outages were and worked with them to minimize downtime
- Scheduled infrastructure upgrades and software update rollouts around high traffic times to maintain network availability.
- Closed first-time tickets quickly and met resolution volume requirements.
Education
Associate of Applied Science - Computer Science
DeVry University
North Brunswick, NJ06.2000
Skills
- Customer Service
- Leadership
- Problem Solving
- Organizational and Time Management
- MS Office Suite
Timeline
Owner
Balloon Bliss Inc.
01.2009 - 04.2024
Office Manager
Bay Electric
02.2005 - 04.2007
Network Operations Engineer
Cingular Wireless
04.2000 - 01.2003
Associate of Applied Science - Computer Science
DeVry University
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