Overview
Work History
Timeline
Hi, I’m

CHARISSE GUERRA

San Francisco,CA
CHARISSE GUERRA

Overview

8
years of professional experience

Work History

Hilltop Beauty School
Daly City, CA

Administrative office - Customer Service Relations
03.2018 - 06.2022

Job overview

  • Provided exceptional customer service, resolving complex customer inquiries with a high degree of professionalism and efficiency
  • Responded promptly via email or telephone calls whenever necessary in order to address client concerns or complaints
  • Demonstrated strong problem-solving abilities in order to resolve conflicts efficiently between customers and the organization
  • Resolved customer service issues promptly and professionally
  • Developed effective relationships with internal personnel in order to provide superior customer service
  • Provided administrative support to multiple departments, including scheduling meetings and managing calendars

City Cleaners
San Francisco, CA

Administrative office - Customer Service Relations
09.2014 - 07.2017

Job overview

  • I promoted the company by making flyers and also did online ads in order to promote our services, in English and Spanish
  • Answered phone calls, voicemails, and emails for Company
  • Took inventory and pre orders of supplies and equipment needed for services
  • Prepared service orders and invoices as well
  • Made Service appointments for customers
  • Organized files and documents
  • Provided our customers with great customer service and made it a comfortable and pleasant experience from start to finish

Timeline

Administrative office - Customer Service Relations
Hilltop Beauty School
03.2018 - 06.2022
Administrative office - Customer Service Relations
City Cleaners
09.2014 - 07.2017

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CHARISSE GUERRA