Hi, I’m
CHARISSE GUERRA
San Francisco,CA
Overview
8
years of professional experience
Work History
Hilltop Beauty SchoolDaly City, CA
Administrative office - Customer Service Relations
03.2018 - 06.2022
Job overview
- Provided exceptional customer service, resolving complex customer inquiries with a high degree of professionalism and efficiency
- Responded promptly via email or telephone calls whenever necessary in order to address client concerns or complaints
- Demonstrated strong problem-solving abilities in order to resolve conflicts efficiently between customers and the organization
- Resolved customer service issues promptly and professionally
- Developed effective relationships with internal personnel in order to provide superior customer service
- Provided administrative support to multiple departments, including scheduling meetings and managing calendars
City CleanersSan Francisco, CA
Administrative office - Customer Service Relations
09.2014 - 07.2017
Job overview
- I promoted the company by making flyers and also did online ads in order to promote our services, in English and Spanish
- Answered phone calls, voicemails, and emails for Company
- Took inventory and pre orders of supplies and equipment needed for services
- Prepared service orders and invoices as well
- Made Service appointments for customers
- Organized files and documents
- Provided our customers with great customer service and made it a comfortable and pleasant experience from start to finish
Timeline
Administrative office - Customer Service Relations
Hilltop Beauty School
03.2018 - 06.2022
Administrative office - Customer Service Relations
City Cleaners
09.2014 - 07.2017