Charisse Lourdes Sur
Las Vegas,NV
Summary
Aspiring candidate for the PhD in Public Health program at Auream Phoenix University for Women, driven by a passion for advancing health equity and improving community health outcomes. Possesses a strong foundation in public health principles and research methodologies, ready to contribute innovative solutions to pressing health challenges. Committed to fostering collaboration and engaging diverse populations in health initiatives. Eager to leverage academic knowledge and practical experience to make a meaningful impact in the field of public health. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Senior Operations Support Analyst/ Trainer
Leidos QTC Health Services
2023.11 - Current
- Primary point of contact for the Department of Veterans Affairs, patients, and healthcare providers.
- Provides feedback to administrative and clinical staff.
- Reviews and approves requests for examinations, tests, and medical opinions.
- Trains healthcare providers and Quality Assurance specialists on operational guidelines and workflows.
- Subject Matter Expert on the Promise to Address Comprehensive Toxics Act (PACT ACT) of 2022.
- Subject Matter Expert on Military Sexual Assault.
- Member of the Leidos QTC Corporate Coaching Council.
- Provides regular trainings to administrative staff and medical professionals in both scheduling and operations departments.
Medical Quality Assurance Specialist/QA Mentor
Leidos QTC Health Services
2018.10 - 2023.10
- Reviewed and audited documentation from medical providers to ensure medical reports are complete, concise, clear, correct, and consistent.
- Ensured the provider has accurately completed the Disability Benefit Questionnaires for delivery back to the Department of Veteran Affairs.
- Ensured all tests have been ordered and completed.
- Worked with appointment schedulers to request additional appointments for the veteran as necessary.
- Mentored new hires.
- Spearheaded the creation and implementation of the QTC VA Operations Mentorship Program as a founding member of the QTC Corporate Coaching Council.
Registrar/ Adjunct Instructor
Premiere Career College
2017.09 - 2018.10
- Managed the registration of all students from their first term through graduation.
- Cultivated relationships with students to increase persistence and university satisfaction.
- Instructed new faculty on the procedures for attendance recording and posting.
- Ensured compliance in regard to college catalog, corporate policies and procedures, accreditation, federal, and state regulations.
- Configured student schedules to increase retention and prevent unnecessary drops by offering more reliable scheduling.
- Implemented tasks while improving process flow, efficiency, and reaching objectives by creating a new filing procedure, which ensured proper filing and organization of student records.
- Uphold and maintained accuracy of Satisfactory Academic Progress policies as defined by Accrediting Bureau of Health Education Schools and the Department of Education.
- Key Holder of Integrated Postsecondary Education Data System reporting.
- Executed daily functions to minute detail including maintaining accuracy of academic records; grades, attendance, transcripts, student files, etc.
- As a BVNPT-approved Adjunct Nurse Instructor, taught Anatomy, Physiology, Psychology, Pharmacology and Normal Growth and Development to Vocational Nursing students.
- Also taught the same subjects as Substitute Instructor for the Medical Assisting and Surgical Technology Programs.
Medication Technician/ Supervisor
Valley Crest Memory Care
2016.11 - 2017.07
- Administered prescribed medications to patients, maintained medical records and reported the details to the registered nurse.
- Maintained medication stock, MAR and kept records of patient details, medication, billing and other activities.
- Reviewed patients' progress and the effects of medication in the patient.
- Provided direct patient care, such as bathing, dressing, feeding patients and assisting in examinations along with treatments.
- Supervised caregiving staff.
Registered Nurse
Metro Davao Medical and Research Center
2015.03 - 2016.12
- Assessed patient's status through interview, observation and physical assessment.
- Provided health promotion, patient counseling and patient education.
- Established treatment plans and coordinated care in collaboration with a wide array of health care professionals.
- Administered medications and provided subcutaneous and intramuscular injection teaching.
- Managed patient care as well as medication, orders and treatments.
- Monitor cardiac and physical status of the patient under care.
- Maintained patient’s critical records and assisted with execution of the physician’s orders.
- Administered treatments and sterile procedures.
- Developed plan of care that included educational and discharge planning interventions.
Activities Coordinator/ Assistant Supervisor
Christ the King Adult Day Healthcare Center
2016.02 - 2016.11
- Planned, organized and implemented daily therapeutic activities of patients.
- Ensured all required staff and materials are available for all activities, a space is reserved for each event and any promotional materials are developed and distributed in advance of the programs.
- Coordinated with various outreach groups to create events and activities.
- Worked in coordination with Doctors, Nurses, Therapists and Social Workers to ensure clients’ therapeutic needs are assessed and met.
- Supervised caregiving staff.
Carmelite Nun
Order of Discalced Carmelites
2007.01 - 2011.01
Missionary
Missionaries of Charity (of St. Teresa of Calcutta)
2005.01 - 2007.01
Administrative Officer
G-Com Teleservices Ltd.(Asia-Pacific) Inc.
2004.01 - 2005.01
Section Editor | Newspaper Columnist
SunStar Davao Newspaper
1999.01 - 2005.01
Marketing Agent
Etelecare Global Solutions, Inc.
2003.01 - 2004.01
Station Program Director | Radio Talk Show Host | Disc Jockey
Southern Broadcasting Network Philippines, Inc.
2003.01 - 2003.01
Assistant Creative Services Director | Newscaster | Radio Talk Show Host | Disc Jockey
Quest Broadcasting Inc., DXBE FM Killer Bee 89.1
1999.01 - 2003.01
Television Talk Show Host
Verzhion Productions, Inc.
1999.01 - 2003.01
Education
Master of Arts - Healthcare Administration
University of Arizona Global Campus
United States Of America2024-08
Bachelor of Science - Nursing, With Certificate in Medical Transcription
Capitol University
Philippines2015-03
Bachelor of Arts - Mass Communication
Ateneo De Davao University
Philippines2003-03
Skills
- Office skills such as computer proficiency, organizational skills, customer service orientation, attention to detail, problem-solving skills, and adaptability
- Nursing skills such as medication administration, wound care management, IV therapy, patient monitoring, electronic health records proficiency, diagnostic testing, patient education, infection control, emergency response, and critical thinking
- Writing Skills; author of Splinter of God, A Collection of Prayer Poems published on Amazon Books, also authored Leidos QTC Health Services Mentorship Program work instruction documents
- Communication and Public Speaking Skills; gives regular work training as coach and mentor for Leidos QTC Health Services VA Operations Department
- Operational efficiency
- Teamwork and collaboration
- Excellent communication
- Organizational skills
- Continuous improvement
- Quality assurance
- Workflow optimization
- Process improvement
Affiliations
- American College of Healthcare Executives
- American Nurses Association
- Philippine Nurses Association
- International Nurses Association
- Golden Key International Honor Society
Certification
Registered Nurse
Timeline
Senior Operations Support Analyst/ Trainer
Leidos QTC Health Services
2023.11 - Current
Medical Quality Assurance Specialist/QA Mentor
Leidos QTC Health Services
2018.10 - 2023.10
Registrar/ Adjunct Instructor
Premiere Career College
2017.09 - 2018.10
Medication Technician/ Supervisor
Valley Crest Memory Care
2016.11 - 2017.07
Activities Coordinator/ Assistant Supervisor
Christ the King Adult Day Healthcare Center
2016.02 - 2016.11
Registered Nurse
Metro Davao Medical and Research Center
2015.03 - 2016.12
Carmelite Nun
Order of Discalced Carmelites
2007.01 - 2011.01
Missionary
Missionaries of Charity (of St. Teresa of Calcutta)
2005.01 - 2007.01
Administrative Officer
G-Com Teleservices Ltd.(Asia-Pacific) Inc.
2004.01 - 2005.01
Marketing Agent
Etelecare Global Solutions, Inc.
2003.01 - 2004.01
Station Program Director | Radio Talk Show Host | Disc Jockey
Southern Broadcasting Network Philippines, Inc.
2003.01 - 2003.01
Section Editor | Newspaper Columnist
SunStar Davao Newspaper
1999.01 - 2005.01
Assistant Creative Services Director | Newscaster | Radio Talk Show Host | Disc Jockey
Quest Broadcasting Inc., DXBE FM Killer Bee 89.1
1999.01 - 2003.01
Television Talk Show Host
Verzhion Productions, Inc.
1999.01 - 2003.01
Master of Arts - Healthcare Administration
University of Arizona Global Campus
Bachelor of Science - Nursing, With Certificate in Medical Transcription
Capitol University
Bachelor of Arts - Mass Communication
Ateneo De Davao University