Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Charisse Palmer

Murfreesboro,Tennessee

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

22
22
years of professional experience

Work History

Porting & Activations Analyst

Verizon Wireless
Murfreesboro, TN
09.2021 - 08.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Customer Service Representative

Verizon Wireless
Murfreesboro, TN
11.2001 - 09.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Education

Associate of Applied Science - Medical Assisting

Marycrest College
Toledo, OH
06-1990

High School Diploma -

Roy C. Start High School
Toledo, OH
06-1985

Skills

  • Excellent Communication
  • Customer Relations
  • Conflict Resolution
  • Customer Service
  • Active Listening

References

References available upon request.

Timeline

Porting & Activations Analyst

Verizon Wireless
09.2021 - 08.2023

Customer Service Representative

Verizon Wireless
11.2001 - 09.2021

Associate of Applied Science - Medical Assisting

Marycrest College

High School Diploma -

Roy C. Start High School

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Charisse Palmer