Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Lisa Torres

Riverview,FL

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

8
8
years of professional experience

Work History

Porting Activations and Credit

Verizon
07.2022 - Current
  • Demonstrated leadership skills while supporting peers and store consultants with failed activations.
  • Worked well in team settings, providing support and guidance with peers.
  • Demonstrated high level of initiative and creativity while tackling difficult tasks.
  • Learned and adapted quickly to new technology and software applications.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Customer Service Advocate

Verizon
02.2016 - Current
  • Provided superior customer service by addressing account concerns, demonstrating empathy and resolving problems efficiently.
  • Able to multitask and deliver efficient and knowledgeable service with billing, activations and account transfers.
  • Exceeded company performance goals throughout a yearly basis.
  • Handled escalated calls and addressed complex issues to restore customer satisfaction.
  • Built rapport with client during each interaction by personalizing the experience.

Bank Teller

Bank Of America
07.2015 - 12.2015
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Reconciled cash drawer and resolved discrepancies.
  • Processed customer transactions promptly, minimizing wait times.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.

Education

Master of Science - Industrial And Organizational Psychology

Southern New Hampshire University
Hooksett, NH
05.2024

Bachelor of Arts - Communications

Central Connecticut State University
New Britain, CT
05.2015

Associate of Science - Business Administration And Marketing

Tunxis Community College
Farmington, CT
05.2011

Skills

  • Account Management
  • Multitasking and Prioritization
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty

Accomplishments

Achieved leading performance metrics ranking in the 85th percentile as a Customer Service Advocate from January 2019 through January 2022.

Timeline

Porting Activations and Credit

Verizon
07.2022 - Current

Customer Service Advocate

Verizon
02.2016 - Current

Bank Teller

Bank Of America
07.2015 - 12.2015

Master of Science - Industrial And Organizational Psychology

Southern New Hampshire University

Bachelor of Arts - Communications

Central Connecticut State University

Associate of Science - Business Administration And Marketing

Tunxis Community College

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Lisa Torres