Charisse Werts
Customer Service Representative
Lawrenceville,GA
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
SSB LLC
Lawrenceville, Georgia
01.2020 - Current
- Performs data entry and complete written documentation of calls.
- Handle inbound and outbound calls.
- Completes Administrative duties to include processing mail and faxes.
- Performs other projects, work and activities as assigned to ensure continuous service to out customers and vendors.
- Communicates positively and professionally with customers, vendors and team members.
- Maintains department productivity levels for customer satisfaction and performance goals.
- Help customers find products, processing transactions, and providing great customer service.
- Review customers accounts and make changes if necessary.
- Handle returns and complaints.
- Provide information about products.
- Take orders, calculate changes, and process billing of payments through a POS system.
- Handled 30 + call from customers per day.
Sales Associate
SSB LLC
Lawrenceville , GA
12.2014 - 01.2020
- Assisted Customers in selecting and purchasing products providing expert advice and personalized recommendations.
- Maintained visual merchandising standards and ensures a clean and organized sales floor.
- Increased customers repurchase rate by 30% through consistent follow up and personalized recommendations suited to customers preferences .
- Participated in trade shows as a buyer to choose products for the company.
- Updated customers in the loyalty program database using Salesforce.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Education
Associate of Arts - Business Administration And Management
Monroe College
Bronx, NY 10.2011 - 07.2013
Skills
Empathy
Patience
Active Listening
Conflict resolution
Time management
Attention to detail and organization
Remote work
Critical thinking
Leadership
Salesforce
Microsoft Teams
Work ethic
Accomplishments
- I have reduced cost and increased revenue .
- I have helped others achieve there goals through my leadership.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Customer Service Representative
SSB LLC
01.2020 - Current
Sales Associate
SSB LLC
12.2014 - 01.2020
Associate of Arts - Business Administration And Management
Monroe College
10.2011 - 07.2013