Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CHARISSE L. Thompson

Chicago,IL

Summary

Enthusiastic Senior Analyst polished in optimizing systems to address dynamic needs, improve collaboration and strengthen security. Weighs crucial business and IT needs against procedural limitations to assess roadmaps for optimal functions. Accurate Senior Analyst with exceptional teamwork, leadership and communication skills. Over eight years of experience working on large-scale projects as well handling daily operational requests. Exceptional technical understanding to meet project deadlines.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Senior Analyst- Inflight Automation

United Airlines
02.2022 - Current
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Identified and resolved problems through root cause analysis and research.
  • Recommended process improvements to continually identify, analyze and fix constraints and challenges.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Conducted system analysis and implementation to maintain and improve computer systems.

Senior Inflight Crew Scheduler

United Airlines
01.2019 - 02.2022
  • Interact with crew members and process sick calls, flight cancellations, operation reassignments, crew swaps, and crew movement on a daily basis
  • Assign all open flying to qualified inflight crew members according to Federal Aviation Regulations, flight attendant
  • Contract, and Company policies
  • Schedule and dispatch airline crews (Cabin + Flight Deck) to appropriate locations, according to airline network schedule or need
  • Assist flight attendants and Base supervisors with scheduling issues
  • Prepare various analytical and operational reports for the
  • Operations Department.

Inflight Crew Scheduler

United Airlines
01.2015 - 01.2019
  • Assigned all open trips in accordance with Flight Attendant collective bargaining agreement, FARs, and established company policies and procedures
  • Monitored the current state of flight operations, crew legalities, during periods of inclement weather, and/or flight cancellations
  • Assisted Flight Attendants and Inflight Supervisors with scheduling issues.

Flight Attendant

Envoy Airlines
01.2008 - 01.2015
  • Attended 65+ hours of domestic flights and 40+ hours of international flights per month, serving on-call 15% of the time
  • Provided 4-5 public announcements on flights, regarding flight status, layover information, weather, and turbulence
  • Completed flight preparations and post-flight documentation, submitting all records within 24 hours of each flight
  • Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.

Education

Associates in Arts Degree -

Rose State College
Midwest City, OK
2018

Skills

  • Aircraft Safety Checks
  • Ticket Checks
  • Upgrade Supervisor
  • The Recruiter Database
  • Quality Assurance
  • Aircraft Emergency Reports
  • Records Management
  • Operations Planning
  • Excellent Communication
  • J-Millennia Database
  • Training & Development
  • FARs and Airline Operating Procedures
  • Radio & Telephone Systems
  • FAA Rules and Regulations
  • Customer Service
  • Microsoft Office Programs
  • Teamwork and Collaboration

Certification

TX-All Lines Adjuster License

Timeline

Senior Analyst- Inflight Automation

United Airlines
02.2022 - Current

Senior Inflight Crew Scheduler

United Airlines
01.2019 - 02.2022

Inflight Crew Scheduler

United Airlines
01.2015 - 01.2019

Flight Attendant

Envoy Airlines
01.2008 - 01.2015

Associates in Arts Degree -

Rose State College

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CHARISSE L. Thompson