Charita Martin
Varsity Spirit
Cordova,TN
10
years of professional experience
Returns Processor Clerk with Management experience handling customer returns, merchandise inspection, and inventory record updates in a high-volume workflow. Verifies documentation, researches discrepancies, and coordinates with internal teams to resolve return issues and protect order accuracy. Maintains service standards while balancing speed, policy compliance, and accurate processing.
Work History
Returns Processor
1 Year 2 Months- Process customer returns accurately and efficiently while following company policies and established procedures.
- Inspect returned merchandise, verify documentation, and determine appropriate processing actions.
- Maintain accurate records and update system information to support inventory and order accuracy.
- Research return-related issues and communicate with internal teams to resolve discrepancies and customer concerns.
- Manage a high-volume workflow while maintaining attention to detail, productivity, and service standards.
Office Clerk
1 Year 8 Months- Performed administrative tasks using automated systems, including assigning, maintaining, monitoring, and updating work status and inventory records.
- Maintained personnel records, timekeeping information, correspondence, paper and electronic documents, and meeting records.
- Prepared regular production and overtime reports and special reports as directed.
- Sorted and delivered incoming mail and prepared outgoing correspondence.
Business Service Specialist II
11 Months- Verified insurance information and demographics, reviewed eligibility, and explained financial responsibilities and coverage.
- Resolved patient balance questions, processed patient and payer refunds, and established payment plans.
- Obtained pre-certifications and scheduled and rescheduled office visits, surgeries, therapy, and infusion services.
- Reviewed claim holds and monitored changes in payer processes.
Operations Manager
6 Months- Controlled shipments, inventory, purchasing, and inspection to reduce workflow gaps.
- Managed stock accuracy and loss-prevention reporting through Oracle.
- Scheduled employee tasks, conducted performance reviews, and executed daily operational goals.
- Directed training and performance monitoring for 8 staff members.
Assistant Store Manager
1 Year 5 Months- Led daily store operations, customer service, sales, visual merchandising, payroll, scheduling, and loss prevention.
- Recruited, trained, coached, and retained qualified associates while maintaining brand standards.
- Managed HR-related tasks including onboarding, I-9 compliance, performance management, payroll, scheduling, health and safety, and store security.
- Coached associates on product knowledge, sales incentives, and selling techniques to improve customer satisfaction.
Consumer Advisor
1 Year 9 Months- Handled incoming customer calls, insurance verification, medical claims, coordination of benefits, and explanations of benefits.
- Resolved customer questions and complaints accurately and promptly.
- Processed medical claims and applied benefits while maintaining a high level of customer service.
Co Manager
11 Months- Managed store operations, loss prevention, sales, payroll, expenses, and profitability.
- Coached and motivated employees to achieve individual and store sales goals.
- Maintained team efficiency through delegation, performance monitoring, and recognition.
Education
Bachelor of Science - Information Systems
Skills
Returns processing
Inventory management
Process improvement
Merchandising
Loss prevention
Customer service
Leadership
Performance management
Department oversight
Employee orientation
Timeline
Returns Processor
Varsity Spirit
06.2025 - CurrentRead More
Office Clerk
Internal Revenue Service
07.2023 - 03.2025Read More
Business Service Specialist II
Campbell Clinic Orthopaedics
04.2022 - 03.2023Read More
Operations Manager
Ulta Beauty Inc.
08.2021 - 02.2022Read More
Assistant Store Manager
Vera Bradley
06.2019 - 11.2020Read More
Consumer Advisor
Blue Cross Blue Shield
09.2017 - 06.2019Read More
Co Manager
Windsor Fashions
10.2016 - 09.2017Read More
Stayer University
Bachelor of Science from Information Systems
Read More