Charith Roy
Pembroke Pines,FL
Summary
Customer focused professional with 10+ years of experience in service and sales, combined with a passion for books and reader engagement. Experience in personalized recommendations, fast paced environments, and managing a book focused social media platform with an engaged audience.
Overview
10
10
years of professional experience
Work History
Lead Flight Attendant
Spirit Airlines Inc.
Fort Lauderdale, FL
03.2017 - Current
- Delivered personalized, high quality customer service to diverse clientele in fast paced environments
- Promoted onboard products and increased sales through upselling and product knowledge
- Balanced multiple responsibilities while maintaining attention to detail
- Adapted quickly to changing situations and customer needs
- Collaborated with team members to ensure smooth operations and consistent service
- Build rapport with customers to create a comfortable and engaging experience
Front Desk Agent
Cobblestone Inn & Suites
Brillion, WI
09.2016 - 02.2017
- Balanced multiple responsibilities including customer service, administrative tasks, and operational support
- Resolved customer concerns swiftly while maintaining a calm, solution focused approach.
- Maintained an organized and visually presentable front desk area aligned with brand standards
- Assisted customers with inquiries, requests, and problem resolution in a professional and welcoming manner
Education
Travel And Tourism
The Travel Academy
Eagan, MNSkills
- Community Engagement
- Sales & Upselling
- Multitasking
- Customer Service & Relationship Building
- Problem Solving
- Social Media Content Creation
Timeline
Lead Flight Attendant
Spirit Airlines Inc.
03.2017 - Current
Front Desk Agent
Cobblestone Inn & Suites
09.2016 - 02.2017
Travel And Tourism
The Travel Academy
Passion Project
Bookstagram Content Creater | @charsbookss
- Built and managed a niche book focused social media platform with 3K followers
- Created engaging content to promote books across genres including romance and fantasy
- Engaged with a community of readers through comments, discussions, and interactive content (QOTD's, polls, etc.)