Chariti Deloach
Atlanta,GA
Summary
Skilled in medical terminology and problem-solving, adept at managing sensitive information with utmost confidentiality. Demonstrates exceptional communication and leadership abilities, ensuring high levels of client loyalty and operational efficiency. Excelled in enhancing patient satisfaction and resolving complex billing issues, demonstrating exceptional problem-solving and customer service skills. Achieved notable first-call resolution rates, underscoring a commitment to efficiency and empathetic client support.
Overview
5
5
years of professional experience
Work History
Healthcare Customer Service Representative
Cover My Meds
2023.10 - Current
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
Sales Associate
TJX Companies
2022.01 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Account Specialist
Xfinity Comcast
2022.08 - 2023.11
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Completed routine and complex account updates to resolve problems.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Set up new customer accounts and updated existing profiles with latest information.
- Adhered to standards of quality and service as well as all compliance requirements.
Customer Service Representative
Kaiser Permanente
2019.12 - 2022.05
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
GED -
Milledeville Youth Challenge Academy
Milledgeville, GA04.2018
Skills
- Medical terminology knowledge
- Patient confidentiality
- Appointment Scheduling
- Insurance Verification
- Call center experience
- Healthcare industry understanding
- Data entry proficiency
- Medical billing knowledge
- Customer Service
- Problem-Solving
- Team Leadership
- Phone and Email Etiquette
Timeline
Healthcare Customer Service Representative
Cover My Meds
2023.10 - Current
Account Specialist
Xfinity Comcast
2022.08 - 2023.11
Sales Associate
TJX Companies
2022.01 - Current
Customer Service Representative
Kaiser Permanente
2019.12 - 2022.05
GED -
Milledeville Youth Challenge Academy
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