Charito Atienza
Omaha,NE
Summary
Experienced production supervisor and ramp agent with a strong background in team leadership, safety, and accurate operations. Skilled in payment processing, cash handling, customer service, and maintaining quality standards in fast-paced environments.
Overview
2
2
Languages
1
1
Certification
16
16
years of professional experience
Work History
Ramp Agent
Delta Airlines
Omaha, Nebraska
01.2016 - Current
- Handled baggage, cargo, and mail for Delta Air Lines flights.
- Guided aircraft into gate positions, ensuring timely departures and arrivals.
- Operated ground support equipment to facilitate efficient ramp operations.
- Positioned chocks and cones around aircraft to ensure safety during ground operations.
Production Supervisor
Fiserv
Omaha, Nebraska
11.2010 - 07.2026
- Supervised a team of 20+ employees, ensuring tasks were completed efficiently and accurately.
- Supervised Fiserv production teams across daily workflow and shift coverage.
- Managed production schedules to support client processing deadlines.
- Monitored quality checks to uphold Fiserv service standards.
- Trained team members on equipment use and work procedures.
- Coordinated with maintenance to resolve equipment issues quickly.
- Communicated priorities with operations, quality, and client service teams.
Cashier/Customer Service
Hy-vee
Omaha, Nebraska
03.2012 - 10.2016
- Greeted shoppers and provided friendly front-end service throughout shifts.
- Processed customer purchases at Hy-Vee checkout lanes with accuracy and courtesy.
- Handled cash, credit, and debit transactions following store payment procedures.
- Scanned groceries and applied coupons according to Hy-Vee register standards.
- Bagged customer items carefully to protect groceries during transport.
Education
Master of Science - Business Administration
La Consolacion College Manila
Manila Philippines10-1997
Some College (No Degree) - Computer Secretarial
Adamson University
Manila, PhilippinesSkills
- Point of sale
- Payment processing
- Cash handling
- Register balancing
- Customer service
- Coupon scanning
Languages
English
Professional
tagalog
Professional
Certification
- CTC - Certified Training coach - Fiserv
Timeline
Ramp Agent
Delta Airlines
01.2016 - Current
Cashier/Customer Service
Hy-vee
03.2012 - 10.2016
Production Supervisor
Fiserv
11.2010 - 07.2026
Master of Science - Business Administration
La Consolacion College Manila
Some College (No Degree) - Computer Secretarial
Adamson University