Charito Go
South Abington Township,PA
Summary
Seasoned Senior Technical Analyst/Senior Software Engineer with 19 years of experience in the telecom industry. Specializes in designing, modeling, and delivering intricate Salesforce Communications Cloud solutions. Demonstrated success in implementing CPQ systems, OM, and catalog-driven architectures. Known for driving product lifecycle and sales efficiencies, providing scalable, customer-centric solutions in B2B and B2C settings to enhance order accuracy and processing speed.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Sr Technical Analyst/Sr Software Engineer
Frontier Communications
01.2012 - 03.2025
- Led and delivered 50+ end-to-end projects using Salesforce Communications Cloud, with a strong focus on CPQ, Order Management (OM), and API integrations, ensuring timely and successful delivery.
- Configured Enterprise Product Catalog (EPC) to support accurate telecom product modeling, pricing, bundling, and lifecycle management aligned with business needs.
- Spearheaded CPQ implementation, including product configuration, pricing rules, and guided selling flows, resulting in increased quoting efficiency and accuracy.
- Defined and optimized complex Order Management workflows to support order decomposition, orchestration, and fulfillment across multiple downstream systems.
- Developed and implemented scalable API integration patterns (real-time and batch) between Salesforce and external systems such as billing and provisioning platforms.
- Facilitated solution design workshops with business and technical stakeholders to gather, validate, and translate requirements into actionable technical designs.
- Conducted root cause analysis and issue resolution, implementing corrective action plans that improved system reliability and reduced recurring incidents.
- Led troubleshooting and performance optimization for CPQ and OM flows, reducing critical errors and improving order processing times.
- Instituted CI/CD pipelines and agile best practices to streamline deployments and improve delivery velocity.
- Developed and enforced robust testing strategies (unit, integration, end-to-end) to ensure code quality and functional stability across releases.
- Provided technical leadership and mentorship, driving best practices during code reviews and architectural evaluations.
- Served as a trusted advisor to business stakeholders, translating strategic objectives into scalable Salesforce solutions.
- Authored detailed technical designs and specifications, ensuring alignment with architectural standards and project goals.
- Delivered ongoing production support and incident management to maintain system uptime and operational continuity.
- Designed and maintained product models in IBM Sterling Order Management, supporting flexible and efficient order workflows across enterprise systems.
Senior IT Development Specialist
Frontier Communications
12.2005 - 03.2012
- Designed, developed, tested, and maintained software applications and billing systems, including Cash and Treatment modules to support financial operations.
- Wrote and optimized SQL queries to assist end users with reporting, data analysis, and day-to-day operational needs.
- Provided comprehensive production support, ensuring system stability and promptly resolving critical issues to minimize downtime.
- Created detailed documentation and training materials to facilitate user onboarding and support smooth system adoption.
- Collaborated with cross-functional teams to design and implement tailored IT solutions that addressed complex business requirements.
- Led legacy system migration initiatives, modernizing outdated applications and enhancing functionality, performance, and user experience.
Systems Analyst
Metlife
11.2000 - 05.2004
- Analyzed, designed, developed, tested, and implemented software applications for the company’s billing system, ensuring accuracy, high performance, and scalability.
- Conducted feasibility studies and evaluated system compatibility to support strategic decision-making and seamless implementation.
- Led requirement-gathering sessions and performed gap analyses through collaborative design workshops with end users.
- Provided expert-level technical support, significantly reducing system downtime and ensuring uninterrupted business operations.
Education
Bachelor of Science - Electronics And Communications Engineering
University of San Carlos
PhilippinesSkills
Agile
Application design
Application support
Change management
Code review
Cross-functional collaboration
Industry DX Workbench
Integration testing
Problem solving/Production support
Project management
Requirements gathering
SQL
Salesforce Administration
Salesforce/Vlocity integration
Salesforce/vlocity CPQ
Salesforce/vlocity EPC
Salesforce/vlocity OM
Scrum
Software development
Systems analysis
Technical design
Technical documentation
Workbench
Unit testing
Certification
- Salesforce Certified Industries CPQ Developer
- Salesforce Certified OmniStudio Developer
- Lean Agile Project Management
Trainings
Salesforce Administration
Salesforce/vlocity Foundations
Salesforce/vlocity Platform Developer
Salesforce/vlocity Platform Essentials
Salesforce/vlcoity CPQ Essentials
Salesforce/vlocity OM Essentials
Scrum Master
PHP Programming and Design
Sterling Data/Visual Modeling
AS/400, RPG Programming
SQL Developer
Timeline
Sr Technical Analyst/Sr Software Engineer
Frontier Communications
01.2012 - 03.2025
Senior IT Development Specialist
Frontier Communications
12.2005 - 03.2012
Systems Analyst
Metlife
11.2000 - 05.2004
Bachelor of Science - Electronics And Communications Engineering
University of San Carlos
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