Charity Bays
Sephora Distribution Center
Memphis,US
1
Certification
9
years of professional experience
Versatile professional with 7 years of experience in security, customer service, and administrative support, adept at maintaining safe, efficient, and customer-focused environments. Skilled in call handling, dispatch coordination, multitasking, and detailed data entry, facilitating seamless support and interdepartmental communication across customer support, logistics, public safety, and corporate operations. Experienced in alarm monitoring, conflict resolution, emergency response, and access control, with a proven record of supervising teams, managing surveillance systems, and enforcing protocols to proactively reduce incidents. Known for proactive problem-solving, thorough reporting, and effective collaboration with law enforcement and internal teams, consistently upholding high standards of safety, professionalism, and operational excellence in every role.
Work History
Loss Prevention Investigator
1 Year 4 Months- Conducted thorough investigations into theft and fraud incidents.
- Collaborated with store teams to implement loss prevention strategies.
- Analyzed surveillance footage to identify suspicious behavior patterns.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Responded calmly and promptly to emergency conditions, safety hazards, and threats to life or property.
- Participated in regular meetings with management team members regarding new loss prevention procedures or updates.
- Maintained detailed records of investigations including suspect information, incident reports, witness statements, evidence collected, and outcome of cases.
- Enforced access control policies to restrict unauthorized entry into facilities.
- Manage a team of security officers, coordinating shift coverage, monitoring performance, and ensuring compliance with company security standards to protect warehouse assets and personnel.
Lead Alarm Monitor
1 Year 1 Month- Questioned callers to determine locations and nature of problems to determine type of response needed
- Supervise and train monitoring staff on security protocols.
- Contacted external agencies such as fire or police services to handle critical incidents
- Provided verbal assistance to customers to resolve issues regarding basic system operation and maintenance
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties
- Provided support to law enforcement agencies during investigations as required
- Monitored alarm systems and responded to alarms in a timely manner
- Monitored fire, intruder detection, or other security systems
- Analyze alarm data to identify trends, improving response strategies and reducing false alarms, resulting in enhanced operational efficiency.
- Maintain detailed incident reports and alarm activity logs.
Security Officer
9 Months- Provided security services for various clients, implementing access control and surveillance protocols
- Conducted routine inspections, identified potential risks, and took preventive measures
- Completed full building and grounds patrols to spot and investigate concerns
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues
- Investigated all reported incidents of theft or vandalism on premises
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises
- Operated communication systems between officers stationed throughout the facility
- Monitored surveillance cameras and responded to suspicious activity
- Confirmed visitor identification prior to granting entry into the building
- Checked for safety hazards and took corrective action when necessary
- Responded to alarms and conducted investigations as required
- Enforced access control measures in accordance with established procedures
- Trained new security staff on procedures and protocols, fostering a cohesive team environment focused on safety and vigilance.
Security Officer
1 Year 1 Month- Monitored and patrolled premises to prevent unauthorized access and maintain a secure environment
- Effectively responded to incidents, applying strong observational and emergency response skills
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
- Adhered to daily patrol schedules to support consistent security presence throughout property
- Explained security protocols to employees and guests to promote readiness for emergency situations
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services
- Maintained accurate logs of daily activities and incidents, contributing to clear records that support ongoing security improvements.
Customer Service Representative
7 Months- Delivered exceptional customer service, addressing inquiries and concerns with empathy and professionalism
- Collaborated with a dynamic team to ensure a positive experience for patients, families, and donors
- Responded proactively and positively to rapid change
- Met customer call guidelines for service levels, handle time and productivity
- Conducted regular follow-up calls with customers after resolving their issues
- Maintained a high level of professionalism when dealing with difficult customers
- Developed strong relationships with customers by providing personalized assistance and support
- Engaged with team members to identify solutions, contributing to a cohesive work atmosphere and shared goals.
Customer Service Representative
1 Year 5 Months- Assisted customers with inquiries, processed transactions, and maintained a clean and organized store
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
Bookstore Assistant
3 Years- Managed inventory, assisted customers with book selections, and maintained a welcoming environment
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables
- Operated office equipment such as computers, printers, scanners, photocopiers
- Performed regular inventory checks to ensure adequate stock levels were maintained
- Handled customer inquiries over the phone regarding book availability or ordering information
- Conducted price comparisons between different editions of books
- Assisted customers in finding and selecting books based on their needs
Education
Bachelor of Science - Criminal Justice
- Graduated from LeMoyne-Owen College with a Bachelor's Degree in Criminology, gaining a strong foundation in criminal justice, law enforcement, and crime analysis. Skilled in investigative techniques, security protocols, and understanding criminal behavior. Prepared to apply criminological knowledge in security monitoring, law enforcement, and emergency response roles.
- Capstone Projects: The Effects of Poverty on Mental Illness
Skills
Security Protocols
Emergency Response
Access Control
Surveillance Systems
Microsoft Office
Customer Service
Conflict Resolution
Problem Solving
Communication
Team Leadership
Emergency Dispatch
Alarm Monitoring
Data Analysis
Incident Management
Crisis Management
Report Writing
Interpersonal Skills
Strategic Planning
Risk Assessment
Certification
- Security Guard Certification, Present, Security Training
- CPR and First Aid Certification, Present, Health & Safety
Timeline
Loss Prevention Investigator
Sephora Distribution Center
05.2025 - CurrentRead More
Lead Alarm Monitor
Securitas Security Services USA
03.2024 - 04.2025Read More
Security Officer
Inter-Con Security
05.2023 - 02.2024Read More
Security Officer
Gardaworld
05.2022 - 06.2023Read More
Customer Service Representative
St. Jude Children's Research Hospital
10.2021 - 05.2022Read More
Customer Service Representative
Dollar General
03.2020 - 08.2021Read More
Bookstore Assistant
LeMoyne-Owen College
01.2018 - 01.2021Read More
LeMoyne-Owen College
Bachelor of Science from Criminal Justice
Read More