Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charity Espy

Cleveland,TN

Summary

Reliable and hardworking team member with experience in customer service, warehouse operations, and technical support. Skilled in working efficiently in fast-paced environments and providing excellent service. Currently a college student seeking a part-time position while continuing my education.

Overview

4
4
years of professional experience

Work History

Retail Sales Associate Cashier

Lowes Home Improvment
Cleveland, TN
02.2025 - Current
  • Assisted customers with product selection and inquiries to enhance shopping experience while delivering friendly, knowledgeable customer service.
  • Processed cash and credit/debit transactions accurately, ensuring efficient checkout operations.
  • Maintained organized and stocked merchandise displays to promote product visibility.
  • Adhered to company policies to ensure smooth returns and resolved concerns.

Digital Technician

Legacy Box
Chattanooga, TN
03.2024 - 09.2024
  • Operated digital equipment for media conversion processes.
  • Testing and inspecting tapes for damage or deterioration, ensuring the highest quality conversion
  • Maintained quality control by assessing output accuracy and consistency.
  • Collaborated with team members to streamline production workflows.
  • Organized and secured customer media items for shipment.

Package Handler Trainer

Fed Ex Ground
Ooltewah, TN
02.2022 - 03.2024
  • Trained new package handlers on safety protocols and operational procedures.
  • Facilitated hands-on training sessions to enhance team efficiency and accuracy.
  • Monitored performance metrics to identify areas for improvement in workflows.
  • Developed training materials to streamline onboarding process for new hires.
  • Utilized handheld devices to track, label, and process incoming and outgoing packages.
  • Loaded and unloaded freight trailers in a fast-paced warehouse environment.

Education

Associate of Applied Science (In Progress) - Computer Information Technology

Cleveland State Community College
Cleveland, Tennessee, TN
01-2028

High School Diploma -

Penn Foster High School
Scranton, PA
01-2017

Skills

  • Quick learner
  • Customer service
  • Patience and empathy
  • Cash Handling & POS Systems
  • Communication Skills
  • Upselling & Product Recommendations
  • Multitasking in Fast-Paced Environments
  • Time Management

Timeline

Retail Sales Associate Cashier

Lowes Home Improvment
02.2025 - Current

Digital Technician

Legacy Box
03.2024 - 09.2024

Package Handler Trainer

Fed Ex Ground
02.2022 - 03.2024

Associate of Applied Science (In Progress) - Computer Information Technology

Cleveland State Community College

High School Diploma -

Penn Foster High School
Charity Espy