Charity Espy
Cleveland,TN
Summary
Reliable and hardworking team member with experience in customer service, warehouse operations, and technical support. Skilled in working efficiently in fast-paced environments and providing excellent service. Currently a college student seeking a part-time position while continuing my education.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate Cashier
Lowes Home Improvment
Cleveland, TN
02.2025 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience while delivering friendly, knowledgeable customer service.
- Processed cash and credit/debit transactions accurately, ensuring efficient checkout operations.
- Maintained organized and stocked merchandise displays to promote product visibility.
- Adhered to company policies to ensure smooth returns and resolved concerns.
Digital Technician
Legacy Box
Chattanooga, TN
03.2024 - 09.2024
- Operated digital equipment for media conversion processes.
- Testing and inspecting tapes for damage or deterioration, ensuring the highest quality conversion
- Maintained quality control by assessing output accuracy and consistency.
- Collaborated with team members to streamline production workflows.
- Organized and secured customer media items for shipment.
Package Handler Trainer
Fed Ex Ground
Ooltewah, TN
02.2022 - 03.2024
- Trained new package handlers on safety protocols and operational procedures.
- Facilitated hands-on training sessions to enhance team efficiency and accuracy.
- Monitored performance metrics to identify areas for improvement in workflows.
- Developed training materials to streamline onboarding process for new hires.
- Utilized handheld devices to track, label, and process incoming and outgoing packages.
- Loaded and unloaded freight trailers in a fast-paced warehouse environment.
Education
Associate of Applied Science (In Progress) - Computer Information Technology
Cleveland State Community College
Cleveland, Tennessee, TN01-2028
High School Diploma -
Penn Foster High School
Scranton, PA01-2017
Skills
- Quick learner
- Customer service
- Patience and empathy
- Cash Handling & POS Systems
- Communication Skills
- Upselling & Product Recommendations
- Multitasking in Fast-Paced Environments
- Time Management
Timeline
Retail Sales Associate Cashier
Lowes Home Improvment
02.2025 - Current
Digital Technician
Legacy Box
03.2024 - 09.2024
Package Handler Trainer
Fed Ex Ground
02.2022 - 03.2024
Associate of Applied Science (In Progress) - Computer Information Technology
Cleveland State Community College
High School Diploma -
Penn Foster High School