Charity Guerbo
Coconut Creek,FL
Summary
Driven administrative professional with over 15 years of experience in achieving team success by motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback. Proficient in using independent decision-making skills and sound judgement to positively impact company success.
Overview
16
16
years of professional experience
Work History
Client Services Manager
Nordis Technologies, Inc
12.2016 - Current
- Managed critical communications programs from concept to execution for multiple major corporations and complex clients.
- Built confidence within client relationships by interacting regularly with project updates, responding quickly to inquiries, meeting time goals and keeping projects on budget.
- Partnered with vendors and various departments to deliver services that support company objectives and are consistent with corporate values.
- Developed specialized programs to maximize efficiency and accuracy within the proprietary company software, streamlining the execution process.
- Required minimal oversight and kept stakeholders up-to-date on details pertaining to client projects and deadlines.
- Maintained perfect vendor score card by addressing problems head-on and implementing timely, successful corrective actions.
Customer Service Manager
Funky Rico, Inc.
01.2011 - 11.2016
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Restructured and lead collections initiatives, recovering over $120k in loss.
- Established clear targets, objectives and priorities for team members and monitored performance thereafter.
- Acquired new accounts through attending trade shows nationwide.
Ecommerce Customer Service Manager
Buy Me Beauty, Inc.
01.2008 - 01.2011
- Maintained product and inventory accuracy on company website.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Researched and corrected customer concerns to promote company loyalty.
Education
Certification of Cosmetology - Cosmetology
BOCES
Hauppauge, NY1995
High School Diploma -
Hauppage High School
Bellport, NY06.1994
Skills
- Client Interfacing
- Client Campaigns
- Change Request Processing
- Client Surveys
- Report Creation
- Client Interactions
- Project Oversight
- Lead Generation
- Interdepartmental Collaboration
Timeline
Client Services Manager
Nordis Technologies, Inc
12.2016 - Current
Customer Service Manager
Funky Rico, Inc.
01.2011 - 11.2016
Ecommerce Customer Service Manager
Buy Me Beauty, Inc.
01.2008 - 01.2011
Certification of Cosmetology - Cosmetology
BOCES
High School Diploma -
Hauppage High School
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