Charity Nava
Yucaipa,CA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
22
22
years of professional experience
Work History
Store Market Manager
Essilorluxottica
Palm Desert, CA
02.2024 - Current
- Oversee daily store operations, ensuring compliance with company standards and procedures.
- Provide training and coaching to the team and implement action plans to improve store KPI's including; NPS-net promoter score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training saturation;Exam Growth; Exam KPI's; Lab KPI's
- Partners with Doctor of optometry to elevate the customer and patient experience and drive store KPI's
- Ensures all company safety programs are implemented and maintained consistently per standards
Front End Manager
Sprouts Farmers Market Inc, Grocery
Hemet, CA
07.2019 - 01.2021
- Led training programs to enhance team performance and customer service standards.
- Implemented visual merchandising strategies to optimize product displays and drive sales.
- Managed inventory levels, ensuring product availability and minimizing waste.
- Developed employee schedules to maximize coverage during peak hours and improve operational efficiency.
- Monitored cash drawers in 8 checkout stations to verify adequate cash supply.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
Store Manager
Sugarfina
Pasadena, CA
02.2017 - 06.2020
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Implemented strategic merchandising initiatives to enhance product visibility and sales.
- Trained and mentored staff to promote professional development and improve team efficiency.
- Analyzed sales data to identify trends and optimize inventory management practices.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Store Manager
BevMo
Valencia, CA
02.2004 - 01.2016
- Developed and executed promotional strategies that increased foot traffic and customer engagement.
- Fostered a positive work environment through effective communication and conflict resolution skills.
- Collaborated with corporate teams to align store goals with company objectives and policies.
- Managed financial controls, including budgeting, forecasting, and expense management for profitability.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Education
GED -
College of The Canyons
Valencia, CANo Degree - Medical Billing
Medical Billing
Ontario, CASkills
- Store operations
- Performance analysis
- Strategic planning
- KPI tracking
- P&L management
- Teamwork and collaboration
- Adaptability and flexibility
- Continuous improvement
Timeline
Store Market Manager
Essilorluxottica
02.2024 - Current
Front End Manager
Sprouts Farmers Market Inc, Grocery
07.2019 - 01.2021
Store Manager
Sugarfina
02.2017 - 06.2020
Store Manager
BevMo
02.2004 - 01.2016
GED -
College of The Canyons
No Degree - Medical Billing
Medical Billing