Charity Harmon
Lindale,TX
Summary
Innovative HR Director known for leading strategic initiatives that boost employee engagement and satisfaction. Skilled in fostering a positive organizational culture and enhancing compliance through effective employee relations management. Customer and vendor relationships are the highest priority.
Innovative HR Director known for driving employee wellness initiatives and developing strategic HR policies. Committed to creating positive workplace environments and utilizing HR analytics to inform decision-making and improve organizational performance.
Overview
16
16
years of professional experience
Work History
HR Director
Hide-A-Way Lake Club
Hideaway, Texas
05.2019 - Current
- Developed and implemented strategic HR initiatives aligned with organizational goals.
- Designed and executed employee engagement programs to enhance workforce satisfaction.
- Led performance management system overhaul, fostering a culture of continuous feedback.
- Managed employee relations issues, ensuring compliance with labor laws and fostering a positive workplace environment.
- Managed employee relations issues with care and confidentiality, maintaining trust with staff members while resolving conflicts effectively.
- Developed comprehensive onboarding programs for new hires, improving retention rates and overall satisfaction.
- Biweekly payroll, taxes, child support and 401k spreadsheet.
- Report and follow through with Insurance claims ranging from employee to the city of Hideaway.
- Customer service to all member and vendors
- Admin on the company website
- Cross trained to be able to help different departments
Event Manager
Hideaway Lake Club
Hideaway
05.2018 - 05.2019
- Coordinated event logistics, including venue selection, catering, and audiovisual needs.
- Developed detailed event timelines to ensure seamless execution and adherence to client requirements.
- Managed vendor relationships to secure timely services and negotiate contracts for events.
- Oversaw on-site operations during events, ensuring compliance with safety regulations and client specifications.
- Create monthly calenders, oversee social media posting & create flyers advertising upcoming Grill entertainment and events.
- Trained and mentored junior staff on best practices in event management and customer service standards.
- Implemented feedback mechanisms to gather insights from clients for future event enhancements.
Sales Manager
Air Rover
Big Sandy, TX
04.2010 - 04.2018
- Led sales team to achieve quarterly revenue targets through strategic planning and execution.
- Developed training programs to enhance product knowledge and sales techniques among staff.
- Analyzed market trends to identify new business opportunities and adjust sales strategies accordingly.
- Fostered relationships with key clients, enhancing customer satisfaction and retention rates.
- Confirm all sales orders are correct and payments are processed correctly.
- Worked closely with the owner, accountant, and engineers to ensure the client receives the correct product.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Education
High School Diploma -
Loveland High School
LovelandSkills
- HR policies development
- Performance appraisals
- Employee wellness
- HR analytics
- Organizational culture
- Coaching and mentoring
- Customer Service
Timeline
HR Director
Hide-A-Way Lake Club
05.2019 - Current
Event Manager
Hideaway Lake Club
05.2018 - 05.2019
Sales Manager
Air Rover
04.2010 - 04.2018
High School Diploma -
Loveland High School