Charity Hart
Las Vegas
Summary
Dedicated food server with exceptional customer service skills, ensuring memorable dining experiences while maintaining order accuracy and health standards.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Food Server
Bonefish Grill
Las Vegas
04.2025 - Current
- Delivered exceptional customer service, ensuring memorable dining experiences for guests.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Confirmed guest satisfaction with meals and recommended additional items, directly contributing to restaurant sales growth.
- Implemented upselling techniques to promote specials and premium dishes, increasing sales.
- Managed multiple tables simultaneously while maintaining high standards of customer service.
- Collaborated with kitchen staff for timely food preparation and delivery.
- Adhered to all health department standards while preparing food items according to company recipes and specifications.
Food Server
Nevada Steak
Reno
01.2019 - 02.2023
- Provided exceptional customer service to enhance dining experiences.
- Resolved guest inquiries and concerns to enhance overall satisfaction.
- Communicated effectively with kitchen staff regarding order details, special requests, allergies.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request.
- Promoted specials and premium dishes through effective upselling techniques, contributing to increased sales.
- Coordinated with kitchen staff to ensure seamless service for large groups and private parties.
Food Server
Adele's Cafe and Restaurant
Carson City
04.2010 - 01.2019
- Provided exceptional customer service to enhance dining experiences.
- Resolved guest inquiries and concerns to ensure positive dining experiences.
- Assured guest satisfaction with meals while recommending additional items to enhance sales.
- Implemented upselling techniques to promote specials and premium dishes, increasing sales.
- Collaborated with kitchen staff for timely food preparation and delivery.
- Served large groups and private parties, coordinating with the kitchen to ensure seamless service.
- Managed multiple tables simultaneously while maintaining high standards of customer service.
Education
Associate of Science - Business
Pasadena City College
Pasadena, California, CAHigh School Diploma -
Monrovia High School
Monrovia, CASkills
- Order accuracy
- Menu knowledge
- Health standards adherence
- POS system operations
- Upselling techniques
- Wine pairings
- Customer service
- Team collaboration
- Relationship building
Certification
Food Handlers Certificate, SNHD
Timeline
Food Server
Bonefish Grill
04.2025 - Current
Food Server
Nevada Steak
01.2019 - 02.2023
Food Server
Adele's Cafe and Restaurant
04.2010 - 01.2019
Associate of Science - Business
Pasadena City College
High School Diploma -
Monrovia High School