Charity Hipp
Old Forge
Summary
Detail-oriented flight attendant and business operator with a strong work ethic. Proven track record in managing operations, training staff, and optimizing service delivery to improve customer satisfaction and business outcomes.
Overview
22
22
years of professional experience
Work History
Owner/Restaurant Owner
Mountainside Smokehouse
Old Forge, NY
06.2011 - Current
- Managed day-to-day business operations.
- Managed daily restaurant operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff, fostering a collaborative and high-performance work environment.
- Analyzed financial performance, leading initiatives to improve profitability and reduce waste.
- Cultivated relationships with suppliers to negotiate favorable terms and ensure quality ingredients.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Flight Attendant
Jetblue Airways Corp
Boston, MA
06.2006 - Current
- Delivered exceptional customer service to ensure passenger satisfaction and comfort during flights.
- Conducted safety demonstrations and ensured compliance with all safety regulations and procedures.
- Managed in-flight sales and inventory, optimizing service delivery while maintaining stock levels.
- Collaborated with crew members to resolve passenger issues efficiently, enhancing overall flight experience.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
Owner/Operator
Hipp Construction Inc.
Old Forge, NY
05.2004 - Current
- Oversaw project management from inception to completion, ensuring client satisfaction and adherence to timelines.
- Developed strategic partnerships with subcontractors and suppliers to enhance service delivery and cost efficiency.
- Implemented quality control measures that improved project outcomes and reduced rework rates.
- Trained and mentored staff on best practices in construction techniques and safety protocols.
- Managed budgeting processes for projects, ensuring financial accountability and resource allocation effectiveness.
- Negotiated contracts with clients and vendors, securing favorable terms that supported business growth initiatives.
Education
Bachelor of Science - Integrative General Studies
University of Central Florida
Orlando, FL08.2022
Skills
- Customer service
- Strong work ethic
- Attention to detail
- Team collaboration
- Leadership qualities
- Problem-solving
Timeline
Owner/Restaurant Owner
Mountainside Smokehouse
06.2011 - Current
Flight Attendant
Jetblue Airways Corp
06.2006 - Current
Owner/Operator
Hipp Construction Inc.
05.2004 - Current
Bachelor of Science - Integrative General Studies
University of Central Florida