Charity Jackson
Smyrna,GA
Summary
Reliable Customer Service Executive skilled in building lasting client relationships and driving company success through attention to detail and excellence. Seeking opportunities to enhance a company's performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Clerk
Jackson Marketing Group
Atlanta, GA
08.2015 - Current
- Effectively managed and organized electronic and manual filing systems.
- Demonstrated proficiency in preparing and processing a range of documents including invoices, reports, memos, and correspondence.
- Scheduled and facilitated interdepartmental meetings within the company.
- Managed and updated precise records of financial transactions through accounting software programs.
- Supported with the preparation of scheduled reports.
Healthcare Customer Service Representative
TTEC
04.2023 - 04.2024
- Processed various paperwork related to medical claims processing such as authorizations, referrals, and pre-certifications.
- Maintained continuous adherence to HIPAA regulations, guaranteeing the utmost protection of client privacy.
- Updated patient files in accordance with company policy and procedure guidelines for efficient record keeping.
- Created and implemented effective tactics to improve customer experience while maintaining adherence to compliance standards.
- Responded to customer inquiries, resolved complaints, and provided general information on healthcare services.
Technical Support Representative
Teleperformance USA
Remote
06.2016 - 01.2019
- Recorded all activities pertaining to technical support, documenting processes as well as any updates or changes made.
- Maintained high levels of customer satisfaction by monitoring and evaluating feedback.
- Addressed customer inquiries related to software and hardware challenges.
- Researched product-related issues, devised solutions, and effectively communicated accurate information to customers.
Billing Specialist
Teleperformance USA
Remote
06.2016 - 01.2019
- Followed up on past due balances via phone calls and/or letters to customers.
- Prepared reports detailing accounts receivable activities such as collections.
- Adhered to HIPAA standards when handling confidential medical information.
- Processed payments received from patients according to established procedures.
Education
High School Diploma -
Norcross High School
Norcross, GA05-2009
Some College (No Degree) - Medical Billing And Coding
DeVry University
Villa Park, ILSkills
- Billing and Invoicing
- Database entry
- Basic accounting
- eFaxing knowledge
- Scheduling and calendar management
- Claims Processing
- Payment posting
- Coding proficiency
Certification
- Medical Billing and Coding
Timeline
Healthcare Customer Service Representative
TTEC
04.2023 - 04.2024
Technical Support Representative
Teleperformance USA
06.2016 - 01.2019
Billing Specialist
Teleperformance USA
06.2016 - 01.2019
Administrative Clerk
Jackson Marketing Group
08.2015 - Current
High School Diploma -
Norcross High School
Some College (No Degree) - Medical Billing And Coding
DeVry University
Similar Profiles
BRIANA WYNNEBRIANA WYNNE
Marketing Consultant at Strongs Marketing Group/Above All Marketing GroupMarketing Consultant at Strongs Marketing Group/Above All Marketing Group
Arelis RoigArelis Roig
Brand Ambassador Production Assistant, Stagehand at FaceTime promos, CEA, fascination corp, creative state, Icandy, Michele & group, TNA, Priceless one management, Activation pro, Aces, encore, Assistant production, Assist marketing team, Fusion, Bella's promo, New-bridge marketing, PS-StearnsBrand Ambassador Production Assistant, Stagehand at FaceTime promos, CEA, fascination corp, creative state, Icandy, Michele & group, TNA, Priceless one management, Activation pro, Aces, encore, Assistant production, Assist marketing team, Fusion, Bella's promo, New-bridge marketing, PS-Stearns
Stephanie StilesStephanie Stiles
Sr. Copywriter & Content Strategist at Echo Marketing Agency (frm. Echo Marketing Group)Sr. Copywriter & Content Strategist at Echo Marketing Agency (frm. Echo Marketing Group)
Raymond AlexanderRaymond Alexander
Founder & Principal Consultant at Cherubim TechnologiesFounder & Principal Consultant at Cherubim Technologies
Seth FyffeSeth Fyffe
Senior Project Manager at Pike ElectricSenior Project Manager at Pike Electric