Charity Lee
Lindenwold ,NJ
Summary
Collaborative leader with a dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Freight Broker
Mule And Acre
11.2023 - Current
- Monitored market and negotiated rates based on trends.
- Developed strong relationships with carriers and shippers, fostering trust and loyalty.
- Contacted existing customers to update accounts and confirm deals.
- Negotiated competitive rates with carriers, resulting in cost savings for customers.
- Tracked shipments and trucks out on deliveries.
- Enhanced customer retention rates by providing exceptional service and addressing concerns proactively.
- Coordinated shipments, ensuring seamless transportation from origin to destination points.
Senior Clerk/Typist
Public Defenders
03.2018 - 06.2022
- Managed nine Attorneys in a fast-paced environment
- Recognized as a mentor through leadership skills
- Prepared data by compiling and sorting documentation for court
- Managed multiple projects simultaneously, prioritizing tasks effectively to ensure timely completion of all assignments.
- Facilitated communication between Attorneys, investigators, and clients, to fostering a positive work environment and increased productivity.
- Streamlined multiple processes while increasing production by creating matrixes for performance standards.
Loan Processor/Senior Customer Service Analyst
Freedom Mortgage
04.2013 - 05.2017
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Strengthened relationships with clients through consistent follow-up calls and personalized attention to their needs.
Education
High School Diploma -
Trenton Central High School
Trenton, NJNo Degree - Business Administration And Management
Camden County College
Blackwood, NJ2026
Skills
- Customer Engagement
- Transportation Regulations
- Data Entry
- Shipment Tracking
- Complex Project Management
- Customer Service
- Data Integrity
- Process Improvement
Certification
- Unit Secretary, Harrison Career - 2 years
- Freight Broker/ Dispatcher, Rutgers- 1year
Timeline
Freight Broker
Mule And Acre
11.2023 - Current
Senior Clerk/Typist
Public Defenders
03.2018 - 06.2022
Loan Processor/Senior Customer Service Analyst
Freedom Mortgage
04.2013 - 05.2017
High School Diploma -
Trenton Central High School
No Degree - Business Administration And Management
Camden County College
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