Summary
Overview
Work History
Education
Skills
Timeline
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Charity Mays

Las Vegas,NV

Summary

Proven to excel in high-pressure environments, I leveraged my complex problem-solving abilities and outgoing personality to enhance customer satisfaction and loyalty at The Revel Patio Grill. Skilled in liquor, beer, and wine knowledge, I significantly contributed to creating memorable experiences, fostering a safe and engaging atmosphere, and driving revenue growth through strategic upselling. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.

Overview

8
8
years of professional experience
10
10
years of post-secondary education

Work History

Bartender

The Revel Patio Grill
05.2023 - 09.2024
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Bartender

Tavern On The Bay
10.2019 - 04.2023
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Followed strict recipes and drink measurements to minimize product used.

Table Games Dealer

CoConut Creek Casino
04.2016 - 10.2019
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
  • Assisted players with placing bets, educating on game rules to increase understanding.
  • Maintained a professional and welcoming atmosphere for players with excellent communication skills.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.

Education

Tony Shelton School of Dealing
Las Vegas, NV
07.2006 - 05.2016

ABC School of Bartending
West Palm Beach, FL
09.2019 - 05.2019

Skills

    Strong multitasking

    Customer Service

    Liquor, beer, and wine knowledge

    Highly reliable

    Team player attitude

    Customer service expertise

    Complex Problem-Solving

    Payment Processing

    Menu Memorization

    Outgoing Personality

    Patience and Tolerance

Timeline

Bartender

The Revel Patio Grill
05.2023 - 09.2024

Bartender

Tavern On The Bay
10.2019 - 04.2023

ABC School of Bartending
09.2019 - 05.2019

Table Games Dealer

CoConut Creek Casino
04.2016 - 10.2019

Tony Shelton School of Dealing
07.2006 - 05.2016

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Charity Mays