Charity Mondi
Bellevue,USA
Summary
Detail-oriented risk management professional with a proven track record in identifying and mitigating risks to protect organizational assets, operations, and reputation. Skilled communicator and collaborative leader with expertise in auditing, data analysis, and stakeholder management. Known for fostering a risk-aware culture, delivering impactful training programs, and providing strategic insights that enhance business continuity and compliance. Adept at using advanced data-driven solutions to drive operational improvements and develop effective risk mitigation strategies.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Associate Manager
Wells Fargo Bank, N.A.
10.2014 - Current
- Oversaw the cash vault and ATM operations, ensuring 100% reporting accuracy and security of over $1 million in transactions.
- Conducted regular audits and reconciliations, reducing operational risks and achieving zero regulatory violations.
- Enhanced operational effectiveness by 15% for over 500 customers through strategic initiatives.
- Developed a team of 20+ in governance, risk, compliance, and customer service, ensuring regulatory adherence.
- Achieved a 97% customer satisfaction rate by resolving issues promptly and effectively.
Project Coordinator (Intern)
Capstone IT
01.2022 - 10.2023
- Gained proficiency in Agile and Waterfall methodologies, SOW analysis, and change management during a 10-month internship.
- Improved data accessibility and integration efficiency by 30% through API development.
- Created and maintained project documentation, conducted quality assurance tests, and ensured compliance with scope, budget, and timeline.
Customer Service Associate /Loss Prevention Trainee
Wal-Mart
09.2017 - 10.2019
- Reduced transaction errors by 15% through effective cash-handling procedures.
- Decreased theft and fraud incidents with proactive security measures.
- Contributed to a 94% resolution rate of customer complaints, enhancing satisfaction and loyalty.
- Ensured 100% compliance with company policies, resulting in zero audit findings.
Financial Transactions and Compliance Officer (CAGE)
Caesar's Entertainment Corporation
02.2013 - 12.2014
- Reduced financial discrepancies by 20% through effective risk management strategies
- Conducted over 200 audits to ensure compliance and mitigate risks.
- Trained new hires, ensuring adherence to legal and governance procedures.
- Collaborated with cross-functional departments to drive operational efficiency, resulting in a 39% increase in customer engagement.
Education
Master of Science - Security Management
Bellevue University
Bellevue, NE01.2021
Bachelor of Science - Business Administration and Management
Bellevue University
Bellevue, NE05.2017
Associate of Applied Science - Criminal Justice Law Enforcement Administration
Metropolitan Community College
Omaha, NE05.2014
Skills
- Risk Management
- Auditing and compliance
- Business Continuity Planning
- Disaster Recovery
- Data Analysis
- Data Protection
- Operations Management
- Project Management
- Stakeholder Management
- Risk Assessment
- Risk Mitigation
- Reporting
- Microsoft Office Suite
- Data Visualization
- API Development
- ETL (Extract, Transform, Load)
- Python
- C# 50
- SQL
- Power BI
- Cloud Technologies
- Tableau
- Microsoft Teams
- Google Workspace
- Google Charts
- Zoom
- GitHub
- Eramba GRC
Certification
- Omaha Data Science Academy, Omaha, NE, Fundamentals of Data Science, 05/01/24, Machine Learning, 04/01/24, Business Intelligence, 02/01/24, Data Visualization and Business Intelligence, 01/01/23
- Scrum Master Certification, 10/01/21, Six Sigma Global Institute
Technicalknowledgeandskills
Microsoft Office Suite, Data Visualization, API Development, ETL (Extract, Transform, Load), Python, C# 5.0, SQL, Power BI, Cloud Technologies, Tableau, Microsoft Teams, Google Workspace, Google Charts, Zoom, GitHub, Eramba GRC
Area Of Expertise
- Risk Management
- Auditing and compliance
- Business Continuity Planning
- Disaster Recovery
- Data Analysis
- Data Protection
- Operations Management
- Project Management
- Stakeholder Management
- Risk Assessment
- Risk Mitigation
- Reporting
Timeline
Project Coordinator (Intern)
Capstone IT
01.2022 - 10.2023
Customer Service Associate /Loss Prevention Trainee
Wal-Mart
09.2017 - 10.2019
Operations Associate Manager
Wells Fargo Bank, N.A.
10.2014 - Current
Financial Transactions and Compliance Officer (CAGE)
Caesar's Entertainment Corporation
02.2013 - 12.2014
Master of Science - Security Management
Bellevue University
Bachelor of Science - Business Administration and Management
Bellevue University
Associate of Applied Science - Criminal Justice Law Enforcement Administration
Metropolitan Community College
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