Charity Nero
Reynoldsville ,PA
Summary
I have over 20 years management experience in fast paced environments, including remote call center. Having a competitive drive to succeed, being a top seller as well a passion for people and a drive to exceed expectations, makes me a valuable candidate, and an asset to any company I work for.
Overview
32
32
years of professional experience
Work History
Inside Sales Representative ( Medicare )
Unified Growth Partners
Remote
08.2024 - Current
- Assessing the needs of Clients and finding a policy suitable for those needs
- Maintaining strict compliance
- Teaching clients about the changes in medicare, as well as providing any additional resources that may appropriate to their situation.
- Promptly addressed customer concerns to enhance satisfaction.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Keeping up to date with enrollment periods and when to use them
Account Executive
AccuQuote Inc
Remote
09.2022 - 08.2024
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Calling current Clients and reviewing their policies to ensure their needs were met.
- Selling Fully underwritten policies term, while life. universal life, simplified issue and guaranteed issue and final expense as well as ancillary products
- Maintains strict compliance and accurate account notes
- Aiding in training new agents
- Top seller
Medicare Buisness Manager 2
Health IQ
Remote
04.2022 - 09.2022
- Carried out day-day-day duties accurately and efficiently.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Met with customers to provide information about available products and policies.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Effectively identified Sep's, while maintaining CMS compliance
Medicare Sales Manager
Easy Health
Remote
01.2020 - 04.2022
- Coaching the team as needed on best practices.
- Supervised sales team of 20 people, stepping in to support employees
- Held weekly meetings with my team to identify techniques to overcome sales obstacles.
- Motivated and developed team members
- Approved / Denied time off
- Managed attendance and adherence to ensure the team achieved
- Consistently achieved sales metrics in a high volume call center remote environment
- Developed and implemented a great team culture to build a team bond
Insurance Guide
Assurance
Remote
01.2019 - 01.2020
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client's eligibility and what line of insurance they were looking for
- Maintained a customer oriented attitude
- Delivered high quality leads in a fast paced remote environment
Director of Nursing
Our Family's Home
Home Pa
06.2014 - 01.2019
- Collaborated with staff, management and external groups to coordinate patient care.
- Performed rounds to observe care and interview staff, residents and families.
- Participated in management team meetings to discuss resident status, census changes and resident complaints or concerns.
- Planned and assigned workload to [Number]-person nursing staff to direct patient care.
- Established new policies and updated existing policies to improve standard of care for patients.
- Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Direct day-to-day administrative and operational functions for 50 bed facility, providing guidance and leadership to over 100 employees
- Motivated and supervised Staff delivering quality patient care.
- Taught unlicensed Staff, in a class room setting, how to administer meds in compliance with Pennsylvania Train the Trainer standards
- Supervised team of 20 medical technicians to ensure complaince
Charge Nurse
Beacon Ridge
Indiana Pa
03.2010 - 01.2019
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders and communicating with ancillary departments.
- Supervised and managed daily scheduling, tasking and administration.
- Trained new employees in proper techniques, care standards, operational procedures and safety protocols.
- Collaborated with various healthcare professionals to determine specific and individualized care plan based on goals and long-term health.
- Interacted smoothly with patients and loved ones, updated on care plans and advocated for needs.
- Directed patient care activities, guided and trained employees during their shift.
Assistant Manager
McDonald's Restaurant
Brookville Pa
05.1993 - 03.2010
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet service demands.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Exceeded sales goals and accomplished business objectives by inspiring staff
- Achieved recognition for contribution to store success by optimizing sales.
Education
Associate of Science - Licensed Practical Nurse
Clarion Career Center
Clarion PA06.2000
Associate of Science - Psychology/Sociology
Clarion University of Pennsylvania
Clarion, PA06.1995
Skills
- Issue Resolution
- Business Leadership
- Strong analytical skills
- Excellent written and verbal communication
- Career Driven
- Top Seller
- Proven ability to constantly achieve key performance metrics
Timeline
Inside Sales Representative ( Medicare )
Unified Growth Partners
08.2024 - Current
Account Executive
AccuQuote Inc
09.2022 - 08.2024
Medicare Buisness Manager 2
Health IQ
04.2022 - 09.2022
Medicare Sales Manager
Easy Health
01.2020 - 04.2022
Insurance Guide
Assurance
01.2019 - 01.2020
Director of Nursing
Our Family's Home
06.2014 - 01.2019
Charge Nurse
Beacon Ridge
03.2010 - 01.2019
Assistant Manager
McDonald's Restaurant
05.1993 - 03.2010
Associate of Science - Licensed Practical Nurse
Clarion Career Center
Associate of Science - Psychology/Sociology
Clarion University of Pennsylvania