Lindsey Long
Ultimate Auto Glass & Electronics
Roscoe,IL
1
Language
10
years of professional experience
Adaptablend organized individual with a strong background in customer relations, data management and assembly. Proven ability to manage high-situationstress situations, ensuring timely and effective resolutions.
Work History
Inside Sales Representative/CSR, Sales
2 Years 1 Month- Managed customer accounts, ensuring satisfaction and prompt follow-up on inquiries.
- Utilized CRM software to track sales activities and maintain accurate records.
- Developed product knowledge to effectively communicate features and benefits to clients.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Processed and submitted insurance claims for auto damage on behalf of customers.
- Sourced and procured glass materials through vendor and dealership partnerships.
- Utilized GTS and 9x9 software to streamline operational processes.
- Handled high volume incoming and outgoing calls, while multitasking within queues.
- Answered customers' questions regarding products, prices, and availability.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Monitored competitor activities closely, adjusting approaches accordingly to maintain a competitive edge in the market.
- Facilitated effective communication and resolution of complaints from customers, dealerships, and insurance companies.
- Coordinated with logistics to expedite shipping for urgent orders.
Data Entry Rep/Contractor Services
3 Years 3 Months- Processed high-volume data entries with precision and attention to detail.
- Maintained and updated customer records in database systems to ensure accuracy.
- Collaborated with cross-functional teams to streamline data entry workflows.
- Trained new staff on data entry protocols and operational procedures.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders and managed logistics coordination to ensure timely deliveries.
- Maintained accurate records of customer interactions and
transactions for reporting purposes. - Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Processed paperwork electronically to correctly identify accurate document names.
- Repeatedly fixed paperwork electronically if illegible or rotated. • Maneuvered between multiple queues to complete batches.
- Utilized various software applications, such as Trak, email systems, spreadsheets, AS400, Avoya, and queues, to enhance operational efficiency.
- Collected, and requested money transactions for loads, overdue balances, and collections.
- Managed high volume calls while maintaining a professional demeanor and ensuring timely issue resolution.
- Scheduled and provided services/loans for repairs on trucks. Scanned mail into our databases to upload and identify paperwork into queues.
- Maintained a quota for phone calls, data entry and indexing.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Assembler/Order Picker
4 Years 9 Months- Assembled components according to specifications, ensuring adherence to quality standards.
- Operated hand tools and machinery to produce finished products efficiently.
- Inspected final products for defects, maintaining high quality control measures.
- Increased production efficiency by assembling components quickly and accurately.
- Operated cherry picker and electric pallet jack to efficiently retrieve items from shelves for timely deliveries.
- Executed packaging of components in alignment with shipping label specifications.
- Heavy lifting
- Consistently met or exceeded daily production quotas while maintaining exceptional quality standards in all completed assemblies.
- Recognized and reported defective material and equipment to shift supervisor.
Education
High School Diploma
- Honor Roll [2013-2017]
- 3.4 GPA
- Extracurricular Activities: [Volleyball, Gymnastics, Boxing]
Skills
CRM proficiency
Sales expertise
Positive demeanor
Problem Resolution
Claims/scheduling
SAP
GTS
word
outlook
and quickbooks.
Attention to detail
Exceptional customer service
SAP
GTS
Word
Outlook
QuickBooks
Critical Thinking
Issue resolution
Claims management
Languages
English
Full Professional
Timeline
Inside Sales Representative/CSR, Sales
Ultimate Auto Glass & Electronics
06.2024 - CurrentRead More
Data Entry Rep/Contractor Services
Landstar Transportation/Holding Systems
03.2021 - 06.2024Read More
Assembler/Order Picker
Bergstrom
06.2016 - 03.2021Read More
Jefferson High School
High School Diploma
Read More