Charity Philobes
Phoenix,AZ
Summary
Dynamic and driven Business Management graduate with a solid foundation in strategic planning, organizational leadership, and business development. Adept at analyzing market trends, identifying growth opportunities, and implementing effective business strategies. Excellent communication and interpersonal skills for fostering positive relationships with clients, stakeholders, and team members. Eager to leverage academic knowledge and practical experience to contribute to the success of a forward-thinking organization.
Overview
4
4
years of professional experience
Work History
Sales and Service Representative
Open Tech Alliance
07.2023 - Current
- Investigated and resolved reported customer issues for improved customer satisfaction
- Conferred with managers to develop methods and procedures to increase sales and promote business
- Generated leads for new sales through telephone and email contact with customers.
Business Coordinator
Browslure
01.2023 - Current
- Boosted success of diverse businesses, offering insight on various facets of operations
- Managed customer experiences with close eye on team interactions, touchpoints, and methods of engagement
- Increased client retention rates by optimizing customer service strategies.
Assistant Manager
Phoenix Phresh
08.2021 - 07.2022
- Helped senior managers run smooth operations by independently handling day-to-day requirements
- Trained new team members in cash register operation, stock procedures and customer services
- Maintained proper inventory controls and eliminated workflow gaps to balance projected demands with on-hand supplies.
Lead Sales Associate
Massage Envy
09.2020 - 07.2021
- Answered customer questions regarding product availability, pricing, promotional offers, and store policies
- Trained new hirers and was acting manager when one was not available.
- Performed periodic cycle counts and physical inventory assessments as scheduled by lead inventory staff.
Education
Master of Science - Business Management
Grand Canyon University
Phoenix, AZSkills
- Scheduling
- Customer Relations
- Administrative Support
- Staff Management
- Microsoft Office
- Excel
- Demand forecasting
- Product inventory counts
Timeline
Sales and Service Representative
Open Tech Alliance
07.2023 - Current
Business Coordinator
Browslure
01.2023 - Current
Assistant Manager
Phoenix Phresh
08.2021 - 07.2022
Lead Sales Associate
Massage Envy
09.2020 - 07.2021
Master of Science - Business Management
Grand Canyon University
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