Karli White

Service Sales RepresentativeCintas First Aid & Safety – Pasadena, Tx July 2024 – Present

• Develop and maintain strong relationships with new and existing customers across assigned territory.
• Conduct safety evaluations and recommend first aid, PPE, and safety program solutions to meet compliance requirements.
• Consistently exceed sales quotas by identifying opportunities for cross-selling additional Cintas services.
• Provide ongoing customer support through service calls, restocking, and equipment maintenance.
• Educate clients on OSHA/ANSI compliance and safety best practices to reduce workplace risks.
• Recognized as a Top Performer for achieving the top sales in Stopain, Cool & Soothe Silver, & Instant electrolytes.
• Managed client accounts, delivering tailored product and service solutions that improved retention by giving customers the Gold Standard.
• Prospected new leads through cold calling, networking, and in-person visits.
• Delivered presentations and product demonstrations to decision-makers.
• Negotiated contracts and closed deals while maintaining high NPS scores.
• Assisted customers with product selection and service inquiries, ensuring timely and accurate support.
• Supported field sales team with scheduling, proposals, and follow-up.
• Earned reputation for resolving client issues quickly and professionally.

• Providing quality patient care which includes but not limited to, scheduling, treatment planning, financials of accounts, and catering to every patients needs.
• Managing duties are to be sure that everybody is working as a team in a positive environment. Always being sure to uplift and encourage my team. Meeting goals such as production, follow up calls to patients, orders/reps for the office are scheduled.
• Making schedules for staff as well as patients. Being sure that all hours are accounted for and fair. Hosting team meetings to dicuss any concerns or accomplishments. Handling any conflicts between patients/staff.

• Our number one priority at Cottonwood Financial is providing world class customer service and making sure every single client is educated on the loan process
• Being sure I always greet each person I see or even speak to over the phone with a smile
• My responsibilities are to manage the office according to all handbooks and laws
• I am to be sure that all documents, files, and funds are organized & stocked
• We are in constant contact with our customers so that they are always up to date on all payments, refinances, or any other changes to their account
• We have a very high call volume incoming & outgoing
• That being said, we must be able to keep up with a fast-paced environment in order to make sure each and every customer is satisfied
• If there are any issues with the customers, I am the one to resolve the task at hand to find the best solution for the client
• Other position duties included and not limited to running credit, verifying employment, account holders in order to create a loan that fits best for that person.

• Receiving and making 50+ calls to client leads
• As well as taking the company cellphone to be on call 7 days on and 7days off
• Traveling in company vehicles to potential client's homes to perform assessments and explain our services in detail
• Going to client's homes to perform in-home visits with client's and caregivers
• Greeting customers when they came into the office and helped guide them in the correct direction of our services
• Organizing files in cabinets and online for client's and caregiver's
• Made spreadsheets of current clients and caregivers in excel
• In charge of contacting families when necessary and sure to correct any problems that may occur
• Verifying insurance for payment as well as taking payments via credit/checks.

• Answered an average of 50+ calls and 100+ emails per day by addressing customer inquiries, solving problems, and providing new childcare information
• Greeted parents and students as they entered and exited the school making sure their needs were taken care of
• Participated in physical student and staff counts every hour
• IContacted customer to follow up on payments and inform them about promotions and upcoming events
• Dedicated to continuously improving sales abilities and knowledge of the school to make sure tours were given properly in order to gain new customers.