Richard Guerrero Jr
San Antonio,TX
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
18
18
years of professional experience
Work History
Sales Service Representative
CINTAS, Professional Uniform and Facility Services
San Antonio, TX
03.2020 - Current
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Resolved customer complaints in a timely manner by identifying problems, researching solutions, and developing action plans.
Assistant Produce Manager
HEB Grocery Store
San Antonio, TX
03.2007 - 03.2019
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Analyzed sales data to identify trends and forecast future needs of products.
Education
High School Diploma -
James Madison Highschool
San Antonio, TX04-2007
Skills
- Customer relationship management
- Product knowledge
- Inventory management
- Time management
- Problem solving
- Effective communication
- Customer service
- Customer account management
- Customer relationship management (CRM)
- Upselling techniques
- Multitasking
- Product and service sales
- Time management abilities
Affiliations
Two Step Country Dancer
High Risk Sports Investor
Podcast Enthusiast
References
References available upon request.
Timeline
Sales Service Representative
CINTAS, Professional Uniform and Facility Services
03.2020 - Current
Assistant Produce Manager
HEB Grocery Store
03.2007 - 03.2019
High School Diploma -
James Madison Highschool
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