Jesus Fraire
San Leandro,CA
Summary
Dedicated customer service professional with extensive experience managing and growing client accounts. Known for resolving customer complaints effectively, maintaining high levels of satisfaction, and fostering strong relationships. Committed to contributing to organizational success through teamwork and positive client interactions.
Overview
14
14
years of professional experience
Work History
Sales Service Representative
Cintas
San Leandro
11.2023 - Current
- Managed and grew customer accounts in healthcare division, ensuring satisfaction and retention.
- Directed team to meet customer needs and enhance service quality, aligning with customer expectations.
- Assisted customers with product selection, order placement, billing inquiries, and other sales related issues.
- Resolved customer complaints promptly by identifying problems, researching solutions, and developing action plans.
- Safely navigated routes while complying with established driving and vehicle regulations.
- Monitored inventory levels of PPE and other supplies necessary for swabbing procedures.
- Provided guidance on proper use of PPE, including face masks, gloves, and eye protection.
- Ensured that all PPE was properly worn while working with chemicals.
Courier and Sales
CenCal Rentals
Merced, CA
05.2022 - 10.2023
- Coordinated delivery times with customers to enhance service satisfaction.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Inspected shipments for damages or discrepancies, documenting issues to ensure quality control.
Delivery Courier/Warehouse Associate
Iron Mountain
Fresno, Ca
06.2012 - 05.2022
- Created daily delivery routes, enhancing efficiency and reducing travel time.
- Loaded and unloaded cargo from vehicles using appropriate equipment such as ramps or lift gates.
- Adhered to safety protocols during forklift operations.
- Performed vehicle safety inspections before each shift, ensuring proper functioning of brakes, engine, lights, and other components.
- Inspected work areas for safety issues, promoting a safe work environment.
- Responsible for providing industry-leading levels of security service to our clients while taking care of all customer documentation destruction needs, while having integrity and building new bonds of trust with our clients
- Executed secure disposal of personal and professional documentation, ensuring protection of client confidentiality.
Education
High School Diploma -
San Lorenzo High
San Lorenzo, Ca06-2009
Skills
- Sales process optimization
- Account management
- Account retention strategies
- Customer relationship management
- Delivery coordination
- Logistics coordination
- Route optimization
- Equipment operation
- Shipping and receiving operations
- Customer service excellence
- Problem-solving skills
- Team leadership
- PPE compliance
- Chemical safety
- Microsoft Office
- Inventory management
- Forklift operation
Accomplishments
- semi finalist- Carhartt sales event 2023
- Peak Performance route 2023,2024,2025
Timeline
Sales Service Representative
Cintas
11.2023 - Current
Courier and Sales
CenCal Rentals
05.2022 - 10.2023
Delivery Courier/Warehouse Associate
Iron Mountain
06.2012 - 05.2022
High School Diploma -
San Lorenzo High