Summary
Overview
Work History
Education
Skills
Personal Information
Art scholarship
Timeline
Generic
Charity Planty

Charity Planty

Lakeland

Summary

Experienced professional with a decade in sales and customer service transitioning into Graphic Art and Design. Currently pursuing a degree at Keiser University with a proficiency in Adobe Suites. Eager to utilize my strong foundation in customer relations and creativity into an entry level position in the field.

Overview

3
3
years of professional experience

Work History

Cashier/key holder/trainer

Circle K
12.2023 - 08.2024
  • Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
  • Created reports and documents as requested by the office manager
  • Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
  • Conducted training needs assessments to identify employee skill gaps, resulting in targeted training sessions that improved performance
  • Developed and maintained relationships with vendors to ensure competitive prices and timely delivery of products
  • Developed and implemented an inventory control system that improved stock accuracy by 50%
  • Trained and supervised a staff of 5, resulting in improved customer service and increased sales

Tech support

Xerox
04.2021 - 07.2023
  • Company Overview: Apple care
  • Utilized various remote support tools to provide remote assistance to Apple customers
  • Walked customers through necessary steps using provided work flow to resolve technical issues.
  • Worked cross-functionally with other departments to identify and resolve customer-facing issues
  • Utilized various remote support tools such as screen share to provide remote assistance to customers
  • Resolved customer complaints with empathy and understanding, resulting in a 95 % customer satisfaction rate


Education

Keiser University
08.2025

Skills

  • Communication Skills
  • Adaptability
  • Customer Service
  • Graphic Design
  • Microsoft Office
  • Type 65 wpm
  • Adobe photoshop, illustrator, and InDesign

Personal Information

Title: Junior Graphic Designer

Art scholarship

During my time in elementary school, my art teacher submitted one of my paintings to a statewide art competition. I was honored to achieve first place among thousands of entries, resulting in my artwork being displayed for two years in Albany, New York, and subsequently for an additional year in the personal art gallery of a New York State senator. Additionally, I received an art scholarship and was recognized in a local newspaper for my accomplishments. as well and in the news paper for my achievement.

Timeline

Cashier/key holder/trainer

Circle K
12.2023 - 08.2024

Tech support

Xerox
04.2021 - 07.2023

Keiser University

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