SHAINA LARSEN
Knoxville,TN
Summary
Highly motivated and enthusiastic college graduate with experience providing high-level support to a research team. Proficient in taking directive, identifying opportunities for improvement, organizing meetings and events, ability to adapt, and communicating with internal and external stakeholders. Possess exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team.
Overview
7
7
years of professional experience
Work History
Key Holder/Server Trainer/Server
The Tomato Head/
10.2024 - Current
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Server/Bartender
Frank's, O'Charley's Restaurant & Grill
01.2022 - 10.2024
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Research Assistant
Sensors in the Soil, Dr. Holly Stretz
12.2022 - 05.2024
- Cooperated with other technicians to develop and test new protocols.
- Analyzed results using analytical software and created reports.
- Participated in research projects by designing and executing experiments.
- Trained and supervised junior technicians in laboratory protocols.
- Recorded and analyzed data to produce reports of results.
Retail Sales Associate
Kohl's
01.2018 - 01.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
Education
Bachelor's Degree - Chemical Engineering
Tennessee Tech University
Cookeville, TN05-2024
Associates - Science
Mesa Community College
Mesa, AZ01.2022
Skills
- Strong organizational and time management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Self-motivated and ability to problem solve
Leadership Experience
- Member of the American Institute of Chemical Engineering (AIChE) and participant of the 2023 Student Conference
- Volunteered for the American Convention for the Blind, Feed My Starving Children organization, and the Arizona Animal Welfare League & SPCA
Timeline
Key Holder/Server Trainer/Server
The Tomato Head/
10.2024 - Current
Research Assistant
Sensors in the Soil, Dr. Holly Stretz
12.2022 - 05.2024
Server/Bartender
Frank's, O'Charley's Restaurant & Grill
01.2022 - 10.2024
Retail Sales Associate
Kohl's
01.2018 - 01.2022
Bachelor's Degree - Chemical Engineering
Tennessee Tech University
Associates - Science
Mesa Community College
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