Richard Sandkulla
Orlando
Summary
Dedicated professional with extensive experience in high-volume dining environments. Known for strong leadership and training skills, contributing to improved customer satisfaction and team performance through effective mentoring and development of training materials.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Key Holder Supervisor and Server Trainer
Luke's Kitchen and Bar
Maitland, FL
04.2023 - Current
- Supervised daily operations and ensured efficient workflow in high-volume environment.
- Trained and mentored new staff on customer service standards and operational procedures.
- Developed training materials to improve onboarding process for new employees.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Improved customer service by projecting friendly and knowledgeable attitude.
Barista Trainer
Foxtail Coffee Co.
Altamonte Springs, FL
11.2019 - 09.2023
- Trained new baristas on beverage preparation and customer service standards.
- Developed training materials to enhance onboarding processes for new staff.
- Mentored team members, fostering a collaborative and supportive work environment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Server Trainer
Hillstone Restaurant
Winter Park, FL
07.2021 - 05.2022
- Trained new servers on menu knowledge and service standards to enhance guest experience.
- Developed training materials and resources to streamline onboarding processes for staff.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
Education
WSET Award in Wines Level 1 & 2 -
Slate Wine Acadamy
Orlando, FLAssociate of Arts - American Sign Language Interpretation
Valencia College
Orlando, FL08-2016
Skills
- Store operations
- Daily reporting
- Team training and development
- Effective time management
- Menu memorization
- High volume dining
- POS system proficiency
Certification
WSET Level 1 & 2 Awards in Wine
Languages
American Sign Language
Native or Bilingual
Timeline
Key Holder Supervisor and Server Trainer
Luke's Kitchen and Bar
04.2023 - Current
Server Trainer
Hillstone Restaurant
07.2021 - 05.2022
Barista Trainer
Foxtail Coffee Co.
11.2019 - 09.2023
WSET Award in Wines Level 1 & 2 -
Slate Wine Acadamy
Associate of Arts - American Sign Language Interpretation
Valencia College