EUNICE OWEN
ASHEVILLE,NC
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
24
24
years of professional experience
Work History
SERVER, TRAINER, SHIFT LEADER, KEY HOLDER
Cracker Barrell Old Country Store
03.2013 - Current
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Monitored new server performance and offered continuous support throughout training period.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
SERVER
Waffle House Restaurant
03.2009 - 03.2013
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
SERVER
HB'S DRIVE IN
03.2001 - 03.2009
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
NORTH BUNCOMBE HIGH SCHOOL
Weaverville, NC08.1989
Skills
- Effective Time Management
- Accuracy
- Team Leadership
- POS System proficiency
- Cash Handling
- Customer Service
- Outstanding Communication Abilities
- Training Development
- Problem Solving
Timeline
SERVER, TRAINER, SHIFT LEADER, KEY HOLDER
Cracker Barrell Old Country Store
03.2013 - Current
SERVER
Waffle House Restaurant
03.2009 - 03.2013
SERVER
HB'S DRIVE IN
03.2001 - 03.2009
High School Diploma -
NORTH BUNCOMBE HIGH SCHOOL
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