Charity Royal
Fort Worth,TX
Overview
9
9
years of professional experience
1
1
Certification
Work History
Contact Center Representative
Co-op Solutions
Fort Worth, TX
05.2021 - 11.2023
- Proactively engage with members through incoming calls, employing effective communication and active listening skills to address inquiries promptly
- Utilize advanced tools and resources to navigate complex systems, ensuring swift and accurate resolution of member inquiries in a technology-driven environment
- Deliver a superior level of service to members, consistently meeting and exceeding performance targets, fostering positive interactions and reinforcing the organization's commitment to excellence.
- Assisted customers with order placement and payment processing.
- Answered customer inquiries via phone, email and chat.
- Provided product information to customers.
Equipment Operator
Lear Corporation
Fort Worth, TX
07.2020 - 05.2021
- Skillfully hand-assembled components to meticulously construct diverse sections of avant-garde seating, contributing to the creation of refined and innovative products
- Conducted thorough inspections of seat equipment, structures, and materials, demonstrating a keen eye for detail to identify repair needs, problems, or defects promptly.
- Actively observed, received, and extracted valuable insights from diverse sources, contributing to a comprehensive understanding of relevant information in a dynamic work environment
Health Service Specialist
Walmart Distribution Center
Fort Worth, TX
06.2018 - 10.2019
- Collaborated with cross-functional teams to design and implement solutions that enhance patient care and streamline administrative processes
- Utilized electronic health record (EHR) systems to input, update, and maintain accurate patient information.
- Engaged in continuous quality improvement initiatives, leveraging technology to measure, track, and enhance healthcare service outcomes.
Cashier
Target
Fort Worth, TX
11.2014 - 01.2017
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
Education
Associate of Science -
Weatherford College
Weatherford, TX06-2022
High School Diploma -
North Crowley High School
Fort Worth, TX06-2014
Skills
- Advanced skills in utilizing the complete suite of Office 365 applications, including Excel, Word, PowerPoint, Outlook, Teams, and SharePoint
- Quick learner with the ability to adapt to evolving technologies and industry best practices
- Comfortable working with various technology tools and platforms to streamline processes and enhance productivity
- Devoted to elevating the customer experience through proactive engagement, timely issue resolution, and personalized service
Certification
- IT Specialist Certification | Coursera
Timeline
Contact Center Representative
Co-op Solutions
05.2021 - 11.2023
Equipment Operator
Lear Corporation
07.2020 - 05.2021
Health Service Specialist
Walmart Distribution Center
06.2018 - 10.2019
Cashier
Target
11.2014 - 01.2017
Associate of Science -
Weatherford College
High School Diploma -
North Crowley High School
- IT Specialist Certification | Coursera
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