Charity Starrett
San Antonio,TX
Summary
Specializing in ultra-catastrophic and catastrophic motor vehicle crashes, pedestrian, bicyclist, motorcyclist, and commercial cases, I bring a decade of passionate victim advocacy, dogged investigation that gets results, and highly effective case management with top-tier customer care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
High Value Presuit Case Manager
Morgan & Morgan Law Firm
Remote
02.2024 - Current
- Actively managed up to $100 million in case value at any time. Assisted more than 430 high value clients in 13 months. 33% continued into litigation successfully. Others were resolved in pre-suit without the need to file a lawsuit.
- Supported ultra-catastrophic and catastrophic victims through the process of recovering settlement for their injuries in both pre-suit and litigation.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
Marketing Director/Demand Supervisor/PR Specialist
Wyatt Law Firm
San Antonio
08.2020 - 12.2022
- Successfully assisted in settling a $100 million confidential class action claim for 100 wrongful deaths involving faulty fire protection in a senior citizen living facility.
- Assisted in over 150 complex litigation cases involving work-related injuries, commercial trucking, and wrongful death, including settling a wrongful death case for $10 million for the family of an 18-year-old run over by a semi at work.
- Trained and supervised four other writers plus wrote and edited high-quality demands for personal injury victims under deadline pressure with a victim focused, authentic approach.
- Developed an annual turkey giveaway (5,000 turkeys annually) and a Christmas toy drive raising $100,000+ for San Antonio residents among other special holiday events.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Built strong relationships with industry professionals and influencers.
- Developed comprehensive marketing plans in alignment with overall business goals and objectives.
- Oversaw the creation of compelling marketing materials, including firm website, brochures, presentations, and social media content for all social media platforms.
- Increased media coverage by developing and executing strategic public relations campaigns.
- Boosted positive brand visibility through effective social media management and public relations campaigns.
- Achieved notable improvement in brand recognition through execution of targeted public relations and community engagement initiatives.
Executive Assistant
Alamo Fireworks
San Antonio
12.2019 - 08.2020
- Created processes and efficiencies that helped the company win 8 different prestigious awards for best work place, fastest growing company, and more.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection. Assisted in hiring over 400 temporary employees throughout the state of Texas.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
Office Manager & Litigation Paralegal
Daniel Stark Law Firm
Killeen, Texas
03.2017 - 12.2018
- Successfully assisted firm with collection of over $3 million in fees and had a future projected pipeline of nearly $10 million.
- Actively managed 80-100 cases at a time.
- Organized evidence, exhibits, motions, medical records, investigation materials, correspondence, subpoenas and other materials to support cases and prepare for civil litigation trials related to personal injury cases.
- Communicated pertinent information to clients via phone, email text, and mail.
- Communicated with outside vendors on behalf of attorneys and legal departments.
- Developed legal documents, including motions and briefs, to support litigation processes and court proceedings.
- Surpassed specific company objectives by cooperating with staff to implement project initiatives.
- Conducted interviews with clients and witnesses to establish key case information.
- Greeted, assisted and directed visitors, vendors and the general public, employing a professional, courteous and respectful demeanor.
- Utilized customer feedback to recommend corrective action to executive leadership.
- Set appointments and kept calendars up to date for 3 attorneys and other staff using Needles software.
- Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems.
- Modeled exceptional customer service skills, communication skills, and rapport building.
Education
MBA - Business Administration
University of Phoenix
Remote10-2026
Paralegal Studies
Center For Advanced Legal Studies
Houston, TX01-2017
Bachelor of Arts - English
SNHU
RemoteEnglish Literature
Indiana University - Purdue University Fort Wayne
Fort Wayne, INCreative Writing
Santa Fe College
Gainesville, FLSkills
- 10 years of progressive personal injury experience with trauma victims
- 20 years office administration/management
- 20 years of strong relationship building skills with excellent people skills, rapport, and exceptional customer service skills
- 20 years of Microsoft Office expertise (DOS - Office 365)
- Clear oral/written communication
- High accuracy
- Problem-solving and critical thinking skills
- Passionate, dedicated, loyal, go-getter, self-starter
Certification
Certified Paralegal (2017)
Licensed Texas Realtor (2015)
Life Insurance Licensed (2008-2014)
Securities Licensed (2008-2014)
Quote
"Shoot for the moon, even if you miss, you'll land among the stars."
Norman Vincent Peale
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Affiliations
- National Society for Leadership and Success (NSLS)
Timeline
High Value Presuit Case Manager
Morgan & Morgan Law Firm
02.2024 - Current
Marketing Director/Demand Supervisor/PR Specialist
Wyatt Law Firm
08.2020 - 12.2022
Executive Assistant
Alamo Fireworks
12.2019 - 08.2020
Office Manager & Litigation Paralegal
Daniel Stark Law Firm
03.2017 - 12.2018
MBA - Business Administration
University of Phoenix
Paralegal Studies
Center For Advanced Legal Studies
Bachelor of Arts - English
SNHU
English Literature
Indiana University - Purdue University Fort Wayne
Creative Writing
Santa Fe College
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